Sorry peavey123!
Doug,
I know you and many others have posted previously about customer service at Adobe being less then stellar of late. I also feel somewhat confident that the following will not do much for many with said feelings (especially those that have invested hours in trying to resolved “issues”). However. . . Adobe VP of Technical Service, Lambert Walsh,
posted an open letter and resolves to correct this issue.
You probably remember better than most here at signs101 (since we go back a ways on other boards) how vocal I was about some things Gerber was doing in the past. Then I saw a change in personnel, change in attitude, etc. and became a cheerleader again (you even spent some time chatting with the president at the time and believe you were “impressed” or similar). I see parallels here. There are some really great people inside Adobe now that are trying to better things top to bottom, inside and out. My guess is Casey is experiencing this to some degree (not sure how far back and to what depth his relationship with Adobe goes). Much like Tony T has always been the voice for the end user inside the four walls at GSP Inc, there are similar folks doing the same inside the halls of Adobe and perhaps more importantly, getting some solid action.
Again, the letter may be seen to some as merely window dressing, however, I believe this is an ongoing paradigm shift so to say inside the company that would make John Warnock and Charles Geschke proud.
