Need Help color

[Geneva Olson]

Hi,
I need some help here. I have an HP315 latex. I print for this company all the time. The background and the box around the words are the same color on the screen. but when it prints it's washed out. any ideas on what's wrong? I know I'm getting low on ink..but all the rest of the blues are fine.

 

[Gino]

Are there any transparencies involved ??

 

[Geneva Olson]

I don't think so.

 

[Geneva Olson]

Are there any transparencies involved ??

yes at the bottom the business name is a jpeg with a transparent background

 

[Gino]

Is it at all within the area of your problem ??

 

[Geneva Olson]

Is it at all within the area of your problem ??

The transparency is ONLY where the business name is that was printing correctly.

So what I ended up doing was changing out the light magenta ink and then changing to color in the flexi software itself and it corrected. I'm not sure which solution worked. But it's back to printing the correct colors.

 

[StephenOrange]

yes at the bottom the business name is a jpeg with a transparent background

Flatten the entire image prior to exporting for print - should resolve the issue.
PS - JPG can't handle transparency. Probably a TIFF or PNG, but not a JPG.

 

[Geneva Olson]

Flatten the entire image prior to exporting for print - should resolve the issue.
PS - JPG can't handle transparency. Probably a TIFF or PNG, but not a JPG.

So I placed a jpg on top of a pdf. do i need to flatten it all to a jpg? I normally do this with no issue. Do you happen to know what happened this time? by chance?