This is so true. The real challenge most shops have is that they cannot adequately make a strong case as to why this component is the most valuable part of the equation. They themselves do not present a cohesive brand; they offer no case studies illustrating the importance of an effective brand. Its very hard to sell this service, and get the right dollars for it when the theory is not put into practical practice. If you can illustrate in simple terms what a good site
sign, stationery set, uniform/t-shirt and truck wrap looks like for a client you've branded, I guarantee you'd sell more of them.
So while I can accept the fact that customers can often be blamed as to 'why you can't sell that here', a fair amount of the blame rest solely in the shop themselves for not effectively marketing this expertise.
Selling design is a process, that takes time to build. You have to choose if that's where you want to take your business, and distinguish it among the others. Here's what I can tell you about being that 'shop': I get more and more calls every day from clients complaining that their local
sign company can't do what we do. Imagine if your shop had that local reputation - just like Joe's shop does. People want good design - especially now after the influx of such horribly designed wraps that has saturated the market.
Everyone does start somewhere. My first logo in 1997 sold for $25. I've said repeatedly that the more you can do view and market your shop as a purveyor of service, not commodities, the more the perception of your business changes. But you have to market it as such.