while we're naming names... I bought my Mimaki from Matt at the Grand Rapids Michigan branch of Advantage
Sign Supply.
In ten years as a business owner, & another 10 in purchasing roles at
sign companies I worked for Matt has led his teams reputation to tremendous heights of superior service beyond anything else I've experienced in 20 years. Virtually EVERY scrap of printable media AND inks (& resins) for both my Edge & my Mimaki... are bought & shipped to Hawaii from Michigan simply because the quality of their service means mistakes almost NEVER happen... and when a small one or two has occured... instant resolution to my satisfaction (or beyond my expectations) has always followed.
Believe me I could locate these same supplies (& all the original machine purchases) from dozens of closer suppliers saving me lots of freight costs... but just one complementary tech service call they mede in the first year of owning my printer (even though my warrenty didn't include covering their airfare or service labor) ...saved me more money in a weekend then all the extra freight costs for the previous AND the subsequent year... add to that the value of getting things right the first time (unlike every other supplier I've had the misfortune to deal with)... you can't measure the value of having an outfit like Advantage on your team as a supplier.