FC7000 Dead After Static Shock

[SlamMan]

One of our FC7000 plotters died yesterday after receiving a static shock from a user. I've been shocked plenty of times when touching the machine but until now it has always bounced back.

Any idea what exactly may have happened. Any possibility we could diagnose and fix the problem without a tech?

 

[Universal Industrial Sales]

you probably shorted a wire or part

 

[SlamMan]

I figured as much but I'm not sure if there's anything I can do outside of calling in someone to fix it.

 

[BobbyFosson]

You might want to uplug it and take off the right cover to expose the mainboard... I think there is a glass fuse there somewhere... HOPEFULLY that is the issue. Test with and Ohm meter and if dead, replace.

Otherwise call Graphtec and see if there is a local authorized service center... if it popped and no wont come on, it is either fuse or board more than likely.

Keep us updated and best of luck.

 

[Universal Industrial Sales]

I know nothing of how to trouble shoot anything that has to do with hardware, a vehicle isn't hard. But computer parts are a different story. Google it? I do that for even the smallest problems i cant figure out.

 

[SlamMan]

You might want to uplug it and take off the right cover to expose the mainboard... I think there is a glass fuse there somewhere... HOPEFULLY that is the issue. Test with and Ohm meter and if dead, replace.

Otherwise call Graphtec and see if there is a local authorized service center... if it popped and no wont come on, it is either fuse or board more than likely.

Keep us updated and best of luck.

I pulled off the left and right covers and unfortunately didn't see any obvious fuses. At least none of the kind of automotive and glass fuses I'm familiar with. I can take a pic if anyone is interested.

 

[BobbyFosson]

Take a pic of the area where the power cable is connected... I will look.

 

[BobbyFosson]

Found the following in my service notes - Break out the voltage meter

 

[SlamMan]

:U Rock:

Thanks for posting that. Here are the pics I took. I don't think we have a voltage meter here at the shop so I'll have to bring them from home tomorrow. I'll also have to read the manual for my meter because I'm not exactly sure how to use it, LOL.

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Offsite Pic Replaced or removed Please Observe Our Photo Posting Rules

 

[chrisphilipps]

What do you mean by died? Does the unit turn on and the screen just stays blank? This is normally what happens and the LCD display needs to be replaced.

 

[SlamMan]

It's like it's trying to turn on.

I flip the switch on and I can hear a "click" that comes from something on the power supply board and, at about the same time, the screen back light flashes on for a split second and then it's dead. This repeats about every 6 seconds. Click-flash, 6 second pause, click-flash, 6 second pause, click-flash, 6 second pause...

 

[chrisphilipps]

That sounds like the main board.

 

[Compilla]

It's like it's trying to turn on.

I flip the switch on and I can hear a "click" that comes from something on the power supply board and, at about the same time, the screen back light flashes on for a split second and then it's dead. This repeats about every 6 seconds. Click-flash, 6 second pause, click-flash, 6 second pause, click-flash, 6 second pause...

Any updates on this issue?

 

[SlamMan]

Not yet. I haven't had time yet. Rest of the world keeps getting in the way!

 

[squidly]

main board

What is the cost of a main board for a Graphtec FC7000-75? and can I replace it myself?

I'm in need of our machine bad.

Thank you.

Squidly

 

[Dakotagrafx]

What is the cost of a main board for a Graphtec FC7000-75? and can I replace it myself?

I'm in need of our machine bad.

Thank you.

Squidly

If I remember correctly the mainboard for a gx series is around 650.00 - so get out the wallet

you can only get them from a roland dealer - I know Advantage can get them

 

[tbullo]

We had this happen to one of our Graphtec cutters before. We gave Graphtec a call and they sent us a loaner machine until ours was repaired and sent back. This was more then five years ago, don't remember the price but it was worth it at the time for us.

 

[Urq]

Why are people getting shocked by there printers or cutters in this case?
I mean what are the conditions of where your stuff is located, is it supper dry in where you are?
I say this as I type this message from Southern California and I have never experienced this type of static electricity here!

 

[omgsideburns]

I've replaced a mainboard before. Graphtec will sell it to you but won't tell you how to install/etc.. Someone on here has the service manual and will send it out. I had the USB port fry on mine a while back and then other things started to go so I had to replace.

 

[tbullo]

Mostly the conditions here in VA during the winter months. We now out of habit touch a file cabinet on the way over to any of the machines. One of the worst shocks to get me was from sorting a pile of Rowmark engrave stock.