I'm more than willing to pay Grimco's slightly higher price on some items for two reasons. 1) I call and a sales persons picks up that can assist without hesitation. 2) They deliver twice a day for me and I can hot shot for a reasonable price if needed.
Any time I've called some of my other suppliers I have to talk to an operator or I get a voicemail and have to call back, the person has no product knowledge or they sound like they've lost their will to live. I don't like or even agree with everything that Grimco has done, but they make it very easy to order, and that's what I need. The reps there don't say stupid stuff like "I've been in the business over 30 years and never heard of Bubble-X." Yeah, you idiot, like I said it's a new product. You're a dealer for that brand, can you get it or not?
Some of these other suppliers make me want to rip my hair out.