Is there any way to fix leaning retractable roll up banner?

[alexyoon.gaius]

One of my customers complained that their retractable banner is leaning forward.
What would be the cause of this? The model is standard 33.5"x78.7" stand.
Is there any way that I can fix this for them?

 

[Bly]

The pole probably isn't in the base properly.

 

[alexyoon.gaius]

The pole probably isn't in the base properly.

He says that he double checked that poles are inserted correctly at the bottom..what if this isn't the case?

 

[jfiscus]

bend the feet, or else they have the feet rotated backwards from usual?
edit: it looks like the pole is jacked up in the photo, but that could be lens distortion?

 

[alexyoon.gaius]

bend the feet, or else they have the feet rotated backwards from usual?
edit: it looks like the pole is jacked up in the photo, but that could be lens distortion?

Wouldn't it break the feet if tried to bend? They said that the pole gets a bit bent when inserted.

 

[Gino]

Not to be a d!ck, but it's leaning maybe a few degrees....... is that wrong ?? Does it read wrong or look distorted ?? I hafta turn my head sideways to see it, but it doesn't look like anything worth complaining about. I think like the others, something is stretched or pulled out too far. "Customer Application Failure".

 

[alexyoon.gaius]

Not to be a d!ck, but it's leaning maybe a few degrees....... is that wrong ?? Does it read wrong or look distorted ?? I hafta turn my head sideways to see it, but it doesn't look like anything worth complaining about. I think like the others, something is stretched or pulled out too far. "Customer Application Failure".

My guess is same too, since it was okay when we checked before shipping it out from here! I hope I have something to say when he replies back..

 

[alexyoon.gaius]

My guess is same too, since it was okay when we checked before shipping it out from here! I hope I have something to say when he replies back..

He replied back with detailed photos. Will this help? MEasured pole length is 81 11/19"

 

[T_K]

You could have him try rotating the pole. If the pole has become bent because of use, rotating it 180 degrees might straighten it up.

 

[GVP]

I'd say it was over-tensioned - it looks like it's distorting the pole.

 

[BIG EASY DOES IT]

Is he not able to pull the banner out further? Seems like if the banner was shorter then it's supposed to be you would get these issues.

 

[TammieH]

Its obvious, the pole extends from the front of the base, naturally being top heavy the banner is going to lean forward while sitting on a soft surface like carpet.

The only thing you could do is add a couple spacers to the front of the feet.

 

[alexyoon.gaius]

You could have him try rotating the pole. If the pole has become bent because of use, rotating it 180 degrees might straighten it up.

The pole and the clip on the top is attached together, so the pole itself cannot be rotated...

 

[alexyoon.gaius]

I'd say it was over-tensioned - it looks like it's distorting the pole.

I just checked my other stock of this model and they are already bent-like, and standing perfectly straight! I can't guess what is problem with his.

 

[alexyoon.gaius]

Is he not able to pull the banner out further? Seems like if the banner was shorter then it's supposed to be you would get these issues.

The pole is fixed-length so it's impossible for himto stretch the banner further..

 

[alexyoon.gaius]

Is it possible there wasn't enough of a leader on the bottom of the banner?

Looks like banner is too short which is adding unnecessary tension. Just a thought.

The banner was given enough bleed before put into the bottom. Thank you for your suggestion though!

 

[Gino]

I'd say go home and have a drink and tell them to have a few drinks. It'll look much better after a few snorts. Heck, it looks Okay to me from here.

 

[bug]

The banner was given enough bleed before put into the bottom. Thank you for your suggestion though!

i agree with TammieH, i think its carpet, what could be done is, also to unscrew one side so that you can unwide it litte, it would be less tension,
but i wouldnt recommend that client to this, it should be done by you and carefully
not side where is circle sticking out , but other side

 

[alexyoon.gaius]

Its obvious, the pole extends from the front of the base, naturally being top heavy the banner is going to lean forward while sitting on a soft surface like carpet.

The only thing you could do is add a couple spacers to the front of the feet.

Thank you for your help! I had him to place some spacers as you suggested.

 

[alexyoon.gaius]

I'd say go home and have a drink and tell them to have a few drinks. It'll look much better after a few snorts. Heck, it looks Okay to me from here.

Yes..all complaints will be forgotten after a drink!

 

[alexyoon.gaius]

i agree with TammieH, i think its carpet, what could be done is, also to unscrew one side so that you can unwide it litte, it would be less tension,
but i wouldnt recommend that client to this, it should be done by you and carefully
not side where is circle sticking out , but other side

Yes I told my customer what TammieH suggested. Since the product was shipped out to another province I can't be at site to fix it for him... that was the hard part! But I appreciate everyone's opinions on this! Thank you!