Looking for help with service call 0109 or SP-300V

[rtcustom]

I am getting code 0109, but only when doing a 'powerful' cleaning. will do a regular or medium without issue.
Quick recent history:
Most of my inks drained out of my printer, it stared with just one colour, so I thought it was wicking out but then all but cyan drained out. Figured it was the ink pump, so I replaced the ink pump and the cap tops just incase. Unfortunately it sat for 10-15 days with no ink in those lines/heads.... I was hoping that running a few cleanings would get things flowing, but it didnt, so I pulled off the dampers and suctioned with a syringe and then tried to follow it with a cleaning... regular cleanings and medium cleanings work fine, but the powerful cleanings come up with the 0109 code. I think that has something to do with the wipers, but I wasn't sure if that might be happening because the heads are a bit dried up... can that cause it?
Should I do a head soak and see what happens? should I be replacing the wipers? Help! Thanks

 

[cornholio]

You probably also hear a strange sound during cleaning?
With these old wiper systems, it's almost always hardened ink, that keeps the wiper from freely moving. (mostly on the wiper shaft)

 

[damonCA21]

The heads wont make any difference, but it could be your wiper motor is failing and the powerful cleans will show this more as it uses it more. If the wiper station was blocked it would give the same error on any cleaning setting. Just changing the wipers won't make a difference as the printer doesn't monitor these at all.
The other option would be the wiper sensor and it could just be coincidence the powerful clean is showing the error.
I have motors and sensors in stock if you need them

 

[Roland Certified Tech]

0109 wiper error. Take the wipers out and see if you still get the error.
In not, replace the wipers with genuine Roland wipers. The 3rd party ones are too thick and suck.

 

[Jim Hancock]

FYI, Solventinkjet.com does sell a soft version of the older version wiper. Specify it in the notes when ordering.

 

[rtcustom]

0109 wiper error. Take the wipers out and see if you still get the error.
In not, replace the wipers with genuine Roland wipers. The 3rd party ones are too thick and suck

Thanks. I cleaned the wipers and scrapers and its fine (for now).... but I am still having a hard time getting the ink to start flowing, even after a couple 'powerful' cleanings. I tried sucking some ink through the dampers and I did a head soak but only for a couple hours, so going to try to leave it over night.

 

[Roland Certified Tech]

Thanks. I cleaned the wipers and scrapers and it’s fine (for now).... but I am still having a hard time getting the ink to start flowing, even after a couple 'powerful' cleanings. I tried sucking some ink through the dampers and I did a head soak but only for a couple hours, so going to try to leave it over night.

When was the pump last replaced?Run the Fill Ink cycle which can performed in either user or service level modes.

 

[rtcustom]

I lost all ink except my cyan ink, and figured it needed a new pump, so I replaced the pump (and cap tops just in case).... but the lines and whatnot sat empty for about 2 weeks. How long would you suggest I do a head soak? I was not familiar with a ' fill ink cycle' I will look for that if the head soak and another cleaning don't do the trick.

 

[Roland Certified Tech]

I lost all ink except my cyan ink, and figured it needed a new pump, so I replaced the pump (and cap tops just in case).... but the lines and whatnot sat empty for about 2 weeks. How long would you suggest I do a head soak? I was not familiar with a ' fill ink cycle' I will look for that if the head soak and another cleaning don't do the trick.

Two days, run powerful clean, two days run powerful clean, two days run powerful clean. You might get it after two weeks. I have been successful with this method.
of course, you need to verify that ink is flowing through the head. you can do it with cleaning solution and either pull from the captop line at the pump to the or push through from the manifold. If you have ink flowing and absolutely not one drop of ink firing per color, you have a bad head or transistor issue.