LOL.. years back i had a similar experience with a
sign broker. The guy's kid, a pro rodeo cowboy/
sign salesman, was new to the trade and mismeasured a set of pole
sign cabinets. He didnt spec any details on hangrails or extrusion sizes, and the early morning install was 70 miles up in the foothills from both our shops, so we took all the trim of the original plex sheets with us, along with acrylic glue and rivets to add hang rails on site.
When the first
sign was lifted into place with the client excitedly watching, it was clearly too small. Cowboy/salesman had measured the visual opening and spec'd that as the
sign face size. Excuses and blame immediately ensued. After a few minutes of back and forth with the plans, Cowboy realized he had F'd up. He asked us to "do anything we could" to save him from his dad's wrath for hosing a simple measurement. I had most of it covered... we started trimming down the extra dropstock we brought for the hangrails.. and glued it up (butted with overlap) as face extensions. Adding 4 inches all around. It was 36 degrees out, so we had to heat the glue joints with a heat gun to set the glues, and it took the better part of the morning.
By 10 am the client's all-too-crafty, freebie-seeking husband was watching us glue the panels and offering his two cents at every function, aggravating my crew and being a pest. He was insisting on discounts, free
signs, or to take the
signs back an remake them properly.
What Cowboy/salesman did next was utterly amazing. He pulls the hubby aside and exclaimed that since their
signs were in a high wind area, we were adding
"wind stiffeners" to reinforce the
signs outer edges! My crew and I almost lost it.. my main installer burnt his hand with the heat gun to avoid laughing. We had to take a break to avoid that stupid smile that was forming on our faces. When we returned a few minutes later the clients were all happy.
Amazingly, the
signs lasted 20 years, even more amazing, Cowboy/salesman upcharged the client for the
"wind stiffeners".
I guess he was truly more salesman than cowboy.