Gino
Premium Subscriber
So, we were given specifics on doing some wall lettering. The company wanted us to put some phrases on a few walls at different stores. They told us all of the particulars and this wasn't our first time doing these, so we had a pretty good handle on what to do. To prevent extra costs on our end, I requested they send photos of the walls in question, so I could quote accurately. This way, I didn't have to take a day for some surveys, when their people were already there. They did this and I quoted it and we got under way. All the provisions were made, shelving moved where needed and everything went like clockwork...... until the last place. :Oops:
Seems at this place, where there were no shelves a few weeks ago, some shelving was installed recently and bolted into the floor with some cart guards installed for added protection. Did I mention, there were shelves in place where our ladders were supposed to be ?? After a few phone calls and yelling back & forth between their VP, Supervisors and store managers, someone didn't do their job properly. Obviously, no one took responsibility, but nonetheless, we couldn't finish as anticipated. We did nothing wrong, but we had to leave yesterday to re-group and take other tools along and more man-power.... in this case girl-power for today. Now, they're complaining that they have to pay a second trip and now a second person to get the job done. Yeah, so what's your problem ?? You didn't tell us of this new situation you created and didn't let us know about. Then the VP says, Oh I forgot about that, I never thought of it. Yeah well, so it'll cost the company more money. Can you give us a discount ?? We'll see.
This happens from time to time and they're always good for it, but I want to save them money by not gong out and doing little surveys every-time they want to change something here or there. They continue to do sets differently, but they don't make notes of it, when something like this comes up. If we can't count on them with accurate details, then we're going to have to go back to doing it for them. That'll add $100's to their bottom line in some cases as they are located in 5 or 6 states. Some driving distances are 4 or 5 hours one way.
How do you tell someone in order to save your company money.... it's their responsibility to take accurate pictures and measurements without insulting them ??
Seems at this place, where there were no shelves a few weeks ago, some shelving was installed recently and bolted into the floor with some cart guards installed for added protection. Did I mention, there were shelves in place where our ladders were supposed to be ?? After a few phone calls and yelling back & forth between their VP, Supervisors and store managers, someone didn't do their job properly. Obviously, no one took responsibility, but nonetheless, we couldn't finish as anticipated. We did nothing wrong, but we had to leave yesterday to re-group and take other tools along and more man-power.... in this case girl-power for today. Now, they're complaining that they have to pay a second trip and now a second person to get the job done. Yeah, so what's your problem ?? You didn't tell us of this new situation you created and didn't let us know about. Then the VP says, Oh I forgot about that, I never thought of it. Yeah well, so it'll cost the company more money. Can you give us a discount ?? We'll see.
This happens from time to time and they're always good for it, but I want to save them money by not gong out and doing little surveys every-time they want to change something here or there. They continue to do sets differently, but they don't make notes of it, when something like this comes up. If we can't count on them with accurate details, then we're going to have to go back to doing it for them. That'll add $100's to their bottom line in some cases as they are located in 5 or 6 states. Some driving distances are 4 or 5 hours one way.
How do you tell someone in order to save your company money.... it's their responsibility to take accurate pictures and measurements without insulting them ??
