Fyi
We show that a call was placed from you at the end of April. I'm not sure what the lead time was at that point. I don't know that we have a standard lead time. It will depend on our workload and the distance we have to travel to your shop. Also, we have recently added another tech for outside support in northern California.
Had you asked this morning, our next available appointment would have been this afternoon. Then Monday afternoon.
Please give us another call if you still need service on your printer especially if time is of the essence.
DencoTech Support.