Shout Out To Gemini

[Sign Works]

I have to commend Gemini on my recent experience with them.
Ordered painted laser cut acrylic letters then the job got put on hold so I didn't open the box when it arrived, two and a half months later got the go ahead on the job and proceeded to open the box only to find 3 of the letters broken. Called Gemini and explained the situation, no questions asked, no problem, they replaced the broken letters. Amazing customer service Gemini, 20+ years without a problem, wish I could say the same for all my vendors.

 

[signmania]

I've had the same excellent customer service (and products) from Gemini. I won't go anywhere else.

 

[John Miller]

I agree, their products and service are spot on. My pet peeve with them is their charges for shipping. I recently bought a milled metal commemoration plaque to go on a bench. It was 3"x9" and could have been mailed to me in a padded envelope for a few bucks. Instead, I paid almost $20 for shipping because the shipping is based on how much it costs, not size and weight. We used to buy a ton of cut-out acrylic letters from them, when they first started with this way of calculating shipping I got so pissed off I bought a CNC machine and now we make our own.

 

[Pewter0000]

We just got a phenomenal looking brushed aluminum/gloss metal combo sign, and it looks SO classy. Heavy as heck, but the clients were so impressed that it looks like it's not going to be the last one.

 

[Baz]

I've always had a great experience dealing with Gemini.
Top quality products and great service!

 

[Reveal1]

I've had one shipping mishap in ten years - pretty sure it was a UPS issue but Gemini had a replacement on the way in just a couple of days. They have the secret sauce to building success and loyalty..