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So this happened yesterday...

Stacey K

I like making signs
Been working with a church to make a mission statement for their wall. It's 6 MONTHS of him going to meetings once a month, then changing the text, wait another month, change it again. Originally, they just wanted the vinyl then a couple months in wanted me to do it. He had sent me a photo of a sample he wanted and just said it's going on "a wall" and it was described as the vestibule...the room you gather before you enter the worship area. OK, I assumed this meant a regular wall and at head height so you could read it - like the sample he sent.

Well, I got there and it was the "wall" was actually above a 7-foot entrance to the worship area and they wanted it 2' above that so total height was lowest point 9', highest point 12' and up two flights of stairs. I had along my 6' ladder, my 4' ladder and my sitting stool which are always in my truck. Anyway, I told him I don't have the equipment along to install this and I was told this goes on a wall, not above a 7' entryway. He went and got a 12' ladder. Well, it didn't fit in the entry way decent where you could install this. I said this is a job where you need a mini scaffolding or something and all I have is a big 6' scaffolding. (and in my mind I'm thinking...I'm not dragging my 6' scaffolding up two flights of stairs for this little job no matter what you pay me). The guy was NOT happy. He demanded I bring back my scaffolding and do the job. I said, I'll have to get back to David (the guy that ordered it). And he told me to do some "negotiating".

Here's my negotiation...keep it for their troubles but I'm not installing it. Although I didn't ask more questions, I do feel like this was an important point left out when he asked me to install it. A lot of people don't have common sense so I get it and I should have told him to send me a photo of where it was going but again, this is 6 months in and I'm just so over this job to begin with, it just didn't cross my mind. I'm not buying a 9' ladder, not buying or renting mini scaffolding and NOT dragging my 6' scaffolding up two flights of stairs! My own fault and it sucks cuz it was a lot of time wasted.

Lesson #593 learned.

Here's the sample he sent me that goes "on a wall"
1763049461526.png
 

Gino

Premium Subscriber
Sometimes the installation will exceed the actual sign. If you have written instructions which you quoted on and now the parameters have changed/moved, it must be requoted. Just did that for a customer about a month ago and we just added a second invoice for their changing horses in the middle of the stream.
 
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Texas_Signmaker

Very Active Signmaker
Depending on how I was treated by them, I'd tell them the new price or just walk away. Walking away usually feels better though.
 
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Stacey K

I like making signs
I'm just going to walk away. I physically need help with the scaffolding carrying it up and down and in and out of my truck. It's the last thing my son wants to do on a Saturday morning for a few bucks.
 

Texas_Signmaker

Very Active Signmaker
I'm just going to walk away. I physically need help with the scaffolding carrying it up and down and in and out of my truck. It's the last thing my son wants to do on a Saturday morning for a few bucks.
Good, tell them to go fuck themselves. If they're real Christians, they will forgive you.

People don't realize the business relationship is a two way street. I'm not working for someone that treats me bad or tries to get over on me.
 
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JBurton

Signtologist
I'd figure the church would have a youth group that would be pumped to haul some scaffolding. It must be one of those old folks churches? Mission statement, keep the status quo, etc.
 
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Stacey K

I like making signs
I'd figure the church would have a youth group that would be pumped to haul some scaffolding. It must be one of those old folks churches? Mission statement, keep the status quo, etc.
I think so too. His attitude was more of...I hired you to do a job, now do what you have to do to get it done. Kinda being a dick about it.
 
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