Texas_Signmaker
Very Active Signmaker
We all use the sun on bubble excuse
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What do you say to a customer that complains about every little imperfection in a commercial van wrap?
- Thread starter Carol Sundberg
- Start date
Stacey K
I like making signs
I use it all the time! Only had one person come back after and it was true...a few bubbles didn't disappear so I popped them and all good!
About 3 weeks ago we rented a huge genie with a 60 ft extension arm to do some window perf high up at a police station, some recruitment graphics that were staying up for 6 months and then being removed.
We had to go down a small sidewalk, as well as a busy street... So we had to get traffic control and close off the road and everything.
We finish up ... And the guy comes out, loves it .... We start driving it back down this street and sidewalk with pavers that crack on each side, so have to go slow and be careful, took about 30 mins.... Then he calls us over and points out a small bubble.
We did 15 windows.... And this was in the bottom corner, couldn't notice it unless you zoom in with a camera phone. But it's a good customer, and we had time... So we got the traffic control guys to stay kongerx shut the road down... Made our way back, popped the bubble ... Did a quick look at everything, called him out.... He gave the thumbs up, so we spent 30 mins removing the boom....
Then he calls us over pointing to another "bubble" on his phone. I told him that's just glare from the Overlam sticking to the window and after a few days it'll go away.
It was really hard to see any bubbles on window perf due to the sun glare that day... And I'm not joking when I say you had to zoom in 50x on a phone to see it.
I haven't heard back from them and it's been a few weeks.
We never send anything out bad, but I'm not wasting an hour of my time and shutting down a highway to pop a bubble on a window that will be up for 6 months .. at least not twice in a row!
We had to go down a small sidewalk, as well as a busy street... So we had to get traffic control and close off the road and everything.
We finish up ... And the guy comes out, loves it .... We start driving it back down this street and sidewalk with pavers that crack on each side, so have to go slow and be careful, took about 30 mins.... Then he calls us over and points out a small bubble.
We did 15 windows.... And this was in the bottom corner, couldn't notice it unless you zoom in with a camera phone. But it's a good customer, and we had time... So we got the traffic control guys to stay kongerx shut the road down... Made our way back, popped the bubble ... Did a quick look at everything, called him out.... He gave the thumbs up, so we spent 30 mins removing the boom....
Then he calls us over pointing to another "bubble" on his phone. I told him that's just glare from the Overlam sticking to the window and after a few days it'll go away.
It was really hard to see any bubbles on window perf due to the sun glare that day... And I'm not joking when I say you had to zoom in 50x on a phone to see it.
I haven't heard back from them and it's been a few weeks.
We never send anything out bad, but I'm not wasting an hour of my time and shutting down a highway to pop a bubble on a window that will be up for 6 months .. at least not twice in a row!
JBurton
Signtologist
I'd wonder what this cost vs a crane rental in your area.
For us, a lift delivered is about 1,500 or 2,000. A crane with a basket is about 250/hr. Since I've had one to many god awful experiences with rented equipment, I'll always opt for the crane, which reduces my time learning a new machine, and the operator can put us right where we ask without any care of mine as far as 'is this dingy labeled lever that gets stuck the boom down or right?'