Magna Cum Laude - School of Hard Knocks
Customer who has ordered only a few signs in the past, who sent their logo to us back then, calls and wants to know if we have their logo to send to them. They want to send it to another sign company to get something made. They claim they can't find the logo file. All we have are the Flexi files we created for the signs we made. Would you go to the trouble to send them a logo file? When they straight up say they need it to send elsewhere for a sign we could easily make? I told our salesperson no, we shouldn't. Nor should we send them any files we created. They didn't purchase artwork, they bought signs from us.