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In my 20 years in business this may be the oddest customer I have dealt with. I made some custom wheel center cap decals for a customer. Circular in shape and printed on brushed aluminum material. Turned out great looking. Customer had asked a few questions before placing the order in which...

Couldn't get anything automated to pull it up using a good image of a similar font. It looks quite familiar. This company seems to use several different fonts but looking for this style: https://farm4.staticflickr.com/3950/15630991556_2f0127f84e_b.jpg

This is really odd. Customer sends me .ai file of a yellow heart. The file is just a transparent bitmap within the file. So I unmask, add cut line and save the file. Later when my employee printed the file the yellow turned to light cyan. Luckily I seen and noticed the color issue. I found...

Not a huge deal but noticed today that if I drag and drop a color onto my workspace it doesn't work. I have to drag it off the workspace in order to get it to work. It is like my mouse is several inches off from where it should be when dragging and dropping colors. Normal dragging and...

So after a few months of use the machine quit cutting well. Been in the biz for almost 20 years so normally I add a little more force as the blade starts to dull. This got to the point where it would cut through the paper so figured lets just change the blade. Did that and now it needs more...

Years ago this software worked great for taking a bitmap and getting rid of the background; was even fairly fast at doing so while doing a decent job. But for the last several years (probably since I moved to Cloud) it has become worthless. If I try and add an outline to make a mask or even...

So it seems Flexi just randomly starts doing things differently from time to time and I have no idea why. But right now if I add a contour cut line, then add an outline for bleed it also adds a cut line to the outline that I don't need. Never seen this before but I'm sure there is some setting...

Why, for the love of God, does adding an outline on some files take so long?!? I mainly notice this when I take an image and make the background transparent and then try to add an outline. It literally takes several minutes with the software saying "not responding" before it finally kicks in...

A while back I had used the infamous translucent white wiper blades and would get a grinding sound from them hitting the scraper. I had to live with it until I could get some black ones in. But I guess over time something has worn out as it is now even creating the grinding sound with the...

I have gotten the email and the pop-up in the software. Some really cool features but all the horror stories I've read about updates I really don't want to be down for days if things go wrong. Not even sure what the latest version there is as I just thought with cloud it was updating all the...

Last week I noticed my cutter wouldn't respond after changing rolls of vinyl. The only way to fix it was to unplug the USB and plug it back in after each roll change. When I disconnect the USB I hear the sound that it disconnected and hear it when it reconnects. So it doesn't sound like it is...

So when I'm cutting a large decal (single color die-cut style) into smaller sections I adjust the panel size to a size that will fit my material and cut each panel as separate jobs. But in doing so the straight line it makes seems to get cut twice on the first panel I make. Then I think it...

I have seen this several times over the last few months. I will hit send on a print and come back to see it didn't print a certain color that is in the file. It is always a vector color and the other colors that are in the file print fine. Even more odd was today I ran a print and the first...

I don't understand why production manager won't save my easy weed setting of "Around groups and text". Driving me nuts. Years ago that was the default setting but now if I want to use that I have to tic off the check box every time I go to cut. It was great as it put just a box around each...

The SVG format has been pretty popular now for years. I'd say about 25% of my customers send me SVG files instead of some other vector format these days. Pretty much all online design software (online product designers) require SVG format. Heck, even our web browsers support SVG so not sure...

So I got some new monitors a few months ago and I never calibrated them. My buddy shows up with an x-rite colormunki and asks if I want to use it to calibrate my displays. I figure, sure, why not. But my right monitor isn't anywhere close to having white anymore. I would say at best it is...

I noticed some major streaks in a print yesterday so I did a test print. Had some magenta in my yellow. It's probably been years since I replaced a cap tops so figured it was time. Replaced both cap tops and color went back to normal. But noticed between passes on a test print there is a...

Any idea why sometimes Flexi randomly makes an outline hollow when I add bleed? See attachment. This doesn't happen all the time but randomly enough that it is time killer to fix it.

I know most will say this is an icc profile problem but I have my profile set what I feel is perfect for everything except the fill images I use from Aurora. While they are kind of a "royal" blue that has a slight tint of purple to them, when printing, they come out straight purple with only a...

Anyone?