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D140 = which exact model? The first units of the S-Class 2 of 2013 (maybe you have a S140D?) had that problem in some cases because of effects of electromagnetic radiation to the display cable. The first emergency help was to use a specific, groundable display cable and grounding clamp, the...

Do you use OPOS-CAM? Do you know that OPOS-CAM requires a USB-connection to the PC and Summa Cutter Control running? Will not work if connected to the LAN. Sounds like a stupid question, but you have written that the cutter is new. And you would not be the first one who do this mistake. Cutting...

Check out www.signelements.com . They have tesla and bmw.

You can use the rotate option in the cutting window to print the job with the markers crosswise. So you can create a cutting job in Flexi what will be printed 30“ „long“ and up to 54“ „wide“ (better a little bit smaller to make shure that you have the space you need for the pinch rollers at the...

Could it be that the knife holder isn‘t correctly fitted? So that it moves up when it is in use? I do Summa repairs for more than 20 years, never had a worn coil. What had happened sometimes that the fitting of the cutting head is broken, perhaps a little bit only, so that it moves during...

The dongle is the licence proof. When it is lost, you need to buy a new licence. A replacement dongle for little money is possible only if you could deliver the old (perhaps damaged) one. A software vendor told me once „if someone steal your car you wont get a new one for free either“. With...

The problem with the corners is solved with build 2898. I work for a dealer, we sell and support Onyx and Flexi, and for my opinion both products have their glitches. While Flexi is easier to use, Onyx is easier to automate. Depending on the application, I would recommend sometimes Flexi...

Would say that this is an issue with the knife landing. But haven't found the option to calibrate it in the manual (have no SummaCUT available to check it). The menu item was COIL SETUP (setting knife landing to 0 and increase the value step by step unless it hits the cutting strip ... then add...

What kind of bugs you had with the software?

Try what shown in the attached picture (had that before, but have forgotten a semicolon): Select "After Job", Check "Cut Media" and replace the commands in the input field just with @; (at - semicolon). Will be applied as soon as creating and sending new cut files. Haven't tested it yet, we...

Sorry, was wrong: Menu "Ink - Maintenance - Change Color Set"

Attached screen dumps how to configure it. By the way: it would be really helpful if telling the software version used. Could save work and time. Attached screendumps from Onyx 12 and 18. In Cutserver of Onyx 18, you need to check "Enable Roll Server" to let CutServer be your active Barcode...

You dont need to be tech-y. Just enter the menu „System -Tools - User cleaning and maintenance“ and select „Change ink set“. You will be guided through the conversion procedure. You just need a set of light inks. After changing the ink chips two times and the ink set one time, the machine will...

Yes. OPOS-CAM needs an USB-Connection because of the camera driver software which is integrated in Summa Cutter Control.

From Onyx (I guess) 10.2 to Onyx 12.2, you need to set up the plotter connection in the Cutserver to „file“ or „folder“ (not shure about the correct name, I’m not in the workshop), what saves PLT-files. Then start summa cutter control, click on the „Barcode Server“-Button, set the folder you...

Ask SAi for a demo licence.

Hallo aus der Schweiz.

I'm back in the office after a holiday, but very busy. I will check that shurely during the next few days. Sorry for the delay. It is important for me too, because that can be a problem with my customers too.

Specially with older plotters, with plotters which have small internal buffer memory, I would suggest to activate fifo. What was the last Flexi-Version which have worked? What happens if you drive the plotter with the HP HP/GL-Driver?

I do that kind of cutting very often, its part of our trainings, never had that problems. Are you shure that you dont have Flexcut acticated in the plotter?