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The image that you posted is not the Nozzle Check from the unit's control panel. Does that Nozzle Check print correctly (repeated small blocks of CMYK across the width of the media), or not (please post image if possible)? Bob

More than likely, your heater settings are causing the banner media to buckle, causing a head strike with the media. That would account for the smearing that you are experiencing. The solution(s) would include: 1) Lower your heater settings. 2) Use a tensioned take-up system which will...

The expression 'Night and Day' does not even begin to express the differences between the units. Bob

Rasterize the file in Photoshop at 100-150 PPI resolution. Print the raster file (TIF or JPG) and the problem will go away entirely. Bob

You will require a RIP to drive the ValueJet printer. Flexi's Production Manager is one supported RIP, as are various RIPs made by Onyx, Wasatch, Ergosoft, Caldera, etc. Bob

The T-Sponge is located below the rectangular sponge (in front of the wipers). Carefully remove the rectangular sponge (use tweesers) and it will be in the recess below. Bob

Certain RIP softwares (for example Onyx ProductionHouse) would require only the i1 Pro spectrophotometer device itself, as all of the profile creation functionality is available in that RIP. That would bring the price down to about $1,000 for the spectrophotometer only. However, because the ICC...

The specific bundle that you need is called i1XTreme. It contains the ability to create the ICC Profile for monitors, printers, flatbed scanners, projectors, and digital cameras (you would also need a target to profile digital cameras). Versaworks does not contain the ability to create the...

My guess is that the ink cart may be mis-labeled and actually contains Light Magenta rather than Magenta ink. Bob

The CoPeck application can be pulled down from Roland's web site. Complete history information can be obtained. Bob

We have been testing Windows 7 (32-bit) for compatibility with RIP and various design softwares for several months. The general finding to date is that softwares that are designed for and are compatible with Vista are almost certainly playing nicely with Windows 7. In the case of FlexiSIGN, we...

It will print using the resolution and pass count settings defined in the Media Setup that is chosen. Bob

Legacy DXF (lines / arcs) format should work OK. File > Import > DXF. Bob

I assume that the inkset is aqueous (water based), and the colorant in the ink is pigment-based. If that is the case, you will need to use inkjet-coated media, which tends to run 3-4x more than comparable uncoated PVC media. By the way, the colorant in all solvent inks are pigment-based, as...

The Settings.PRF file is what the Preferences Manager creates for the storage of the setups. Glad to hear that you had it backed up. Bob

There may be no option but to recreate the plotter setups. However going forward after you have done so, Flexi 7.6 and higher have included the ability to store those setups via the Preference Manager (Start Flexi/ SAi > Preference Manager). If you save the setups in Preference Manager, they can...

Production House (in your original title) and Production Manager are two different RIPs. I would guess that you are using Flexi/ Production Manager, based on your other comments. The Mutoh Valuejets are recommended to use ethernet and not USB for their connencivity. My guess is that the IP...

All printing with the Mutoh VJ 1204 is with one head...that's all it has. Bob

This is one of the most misunderstood topics that I have seen repeated references to. The fact that you build a color in a design application using CMYK build values (percentages) does not mean that the printer will output those percentages of CMY and K ink. In fact, when you print using a...

As I mentioned previously, the advantages tend to center around better color (more consistent with external applications like Adobe and Corel), fewer issues with Acrobat PDF files (font substitution, color), and more predictability with other formats of Postscript files, such as EPS. You do not...