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An industry of thieves! Roland/Mimaki, & more.

DudeWhoPrints

New Member
What’s up guys? I have been in this industry since I was a kid. I go back to the first-gen days of large-format inkjets. Now that I have been in this industry for over 27 years, I can say with full confidence this industry is set up mostly to rob you blind. If you are just getting in, be smart! Don’t ever trust a dealer. Don’t ever trust anyone trying to sell you anything. Sure, good people are out there, but it’s rare. Do your own research before making any moves.

When I say it’s set up to rob you blind, I mean this from the perspective of dealers and machine makers. I love the industry in terms of what we do, business, and customers. I just can’t believe where we are today. It’s always been shady, but today it’s just blatant, and honestly, it’s sad to see.


When we got our first Roland VP years ago, which was really the first truly usable inkjet, times were exciting. Inkjets finally had the ability to output super high-quality large-scale prints with the ability to cut too. Space-saving compact all-in-one machines took off.

Roland’s machines in these days didn’t or rarely broke. They ran forever, needed little maintenance, ink was fairly priced, you didn’t get forced or boxed into 8-color setups, you could choose your ink tank size per job, consumables didn’t cost a fortune, and the machines themselves were lighter and more compact. Sure, some of this has to do with inflation and the way of the world as time goes on too, but a lot of this is just either pure stupidity or done on purpose.

We have seen absolutely nothing come close to the VP series in terms of longevity for solvent. Don’t get me wrong, these machines had plenty of their own problems too, but they were easy to fix/get around.

The solvent industry went totally backwards. They’ve basically made little to no progress at all. In fact, I would argue that if you took a print from a VP series from 07/08 and held it next to a VG series, you wouldn’t be able to know what printed which!

Rather than truly advancing the great foundation they made with the VP series, they went backwards. You can argue the heads got more advanced with more dots for greater quality and speed and blah blah blah, but they did this at the detriment of the user, for so little gain in quality.

Don’t even get me started on Mimaki. Used for years and using currently. Amazing cutters/cut accuracy, but most atrocious maintenance, one thing after another breaking constantly, parts made of the cheapest plastic costing hundreds, ink costing insane prices, and horrible service. I’m not saying they don’t also do good things, but I consider both Roland & Mimaki a huge part of the problem in this industry, along with so many shady dealers.

I am all for techs coming to fix machines when it makes sense for the big stuff, but not for every single little thing. That’s what it has turned into. Techs come, rob you blind, and fix nothing today.

So who can we trust today? Where do we go from here? Well if Roland wants to win back the people who used to swear by them they can start by bringing the VP series back but modernized. Go back to making heads like they once did, make machines that last forever again, and they’d win a lot of folks back.

Mimaki seems to maybe be getting it with the CJV200, but they need to stop robbing us blind for consumables and ink! Inks expiring within a year is also crazy. They also need way more techs.

Bring back true 4 color machines for small to medium sized shops! We don’t want machines with 8 carts man! It’s a money sucking waste! Even if setup for 4 color double, machines don’t look right with the other carts empty, and this also causes air in the line issues. The only one making a true 4 color that I know of now is Mutoh.

I think Mutoh & Epson make the best solvent machines today. Yo Epson, Mutoh and HP, why not give a go at making an all in one? I have had both setups. Print and Cut separated and AIO. I still prefer the all in one for freeing up space, and the streamline of a singular workflow.


HP Latex is the way to go if you want to be free of solvent problems, but it’s always a damn catch. HP build your own damn rip already! What are you guys even doing!? No one wants to pay for Onyx every month, and no one wants to output from Flexi. Who is running things over there? Even HP discontinued all the machines that people loved. How could they be so stupid?

I used to love this industry. It was so exciting when I was young. I stayed excited about it for a long time too. Now it just has me super bummed. Specifically, inkjets. We still love cutting vinyl. It’s a HUGE part of business, and it’s so much more enjoyable too. That old Roland used to be as worry-free as a stand-alone vinyl cutter. Bring back the good old days. Sorry for the rant. Had to vent on this, and I need more friends in the industry to talk shop with.
 
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Eforcer

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What’s up guys? I have been in this industry since I was a kid. I go back to the first-gen days of large-format inkjets. Now that I have been in this industry for over 30 years, I can say with full confidence this industry is set up mostly to rob you blind. If you are just getting in, be smart! Don’t ever trust a dealer. Don’t ever trust anyone trying to sell you anything. Sure, good people are out there, but it’s rare. Do your own research before making any moves.

When I say it’s set up to rob you blind, I mean this from the perspective of dealers and machine makers. I love the industry in terms of what we do, business, and customers. I just can’t believe where we are today. It’s always been shady, but today it’s just blatant, and honestly, it’s sad to see.


When we got our first Roland VP years ago, which was really the first truly usable inkjet, times were exciting. Inkjets finally had the ability to output super high-quality large-scale prints with the ability to cut too. Space-saving compact all-in-one machines took off.

Roland’s machines in these days didn’t or rarely break. They ran forever, needed little maintenance, ink was fairly priced, you didn’t get forced or boxed into 8-color setups, you could choose your ink tank size per job, consumables didn’t cost a fortune, and the machines themselves were lighter and more compact. Sure, some of this has to do with inflation and the way of the world as time goes on too, but a lot of this is just either pure stupidity or done on purpose.

We have seen absolutely nothing come close to the VP series in terms of longevity for solvent. Don’t get me wrong, these machines had plenty of their own problems too, but they were easy to fix/get around.

The solvent industry went totally backwards. They’ve basically made little to no progress at all. In fact, I would argue that if you took a print from a VP series from 07/08 and held it next to a VG series, you wouldn’t be able to know what printed which!

Rather than truly advancing the great foundation they made with the VP series, they went backwards. You can argue the heads got more advanced with more dots for greater quality and speed and blah blah blah, but they did this at the detriment of the user, for so little gain in quality.

Don’t even get me started on Mimaki. Used for years and using currently. Amazing cutters/cut accuracy, but most atrocious maintenance, one thing after another breaking constantly, parts made of the cheapest plastic costing hundreds, ink costing insane prices, and horrible service. I’m not saying they don’t also do good things, but I consider both Roland & Mimaki a huge part of the problem in this industry, along with so many shady dealers.

I am all for techs coming to fix machines when it makes sense for the big stuff, but not for every single little thing. That’s what it has turned into. Techs come, rob you blind, and fix nothing today.

So who can we trust today? Where do we go from here? Well if Roland wants to win back the people who used to swear by them they can start by bringing the VP series back but modernized. Go back to making heads like they once did, make machines that last forever again, and they’d win a lot of folks back.

Mimaki seems to maybe be getting it with the CJV200, but they need to stop robbing us blind for consumables and ink! Inks expiring within a year is also crazy. They also need way more techs.

Bring back true 4 color machines for small to medium sized shops! We don’t want machines with 8 carts man! It’s a money sucking waste! Even if setup for 4 color double, machines don’t look right with the other carts empty, and this also causes air in the line issues. The only one making a true 4 color that I know of now is Mutoh.

I think Mutoh & Epson make the best solvent machines today. Yo Epson, Mutoh and HP, why not give a go at making an all in one? I have had both setups. Print and Cut separated and AIO. I still prefer the all in one for freeing up space, and the streamline of a singular workflow.


HP Latex is the way to go if you want to be free of solvent problems, but it’s always a damn catch. HP build your own damn rip already! What are you guys even doing!? No one wants to pay for Onyx every month, and no one wants to output from Flexi. Who is running things over there? Even HP discontinued all the machines that people loved. How could they be so stupid?

I used to love this industry. It was so exciting when I was young. I stayed excited about it for a long time too. Now it just has me super bummed. Specifically, inkjets. We still love cutting vinyl. It’s a HUGE part of business, and it’s so much more enjoyable too. That old Roland used to be as worry-free as a stand-alone vinyl cutter. Bring back the good old days.
I was at an EXPO 2005 in florida. Searching for a Mimaki only reason was from a Quick Print magazine. No other knowledge. My mom was in conversation with another booth selling Mutoh. She liked the salesman & they offered a Graphtec MK2-75 for FREE. No idea what it did. Until 3 years later, my nephew asked me why am I not using it? LOL 2026 still kicks ( Y ). We signed the documents for a 1204 & purchased a 1624 in 2012. Dealer actually warned me to stay with my present unit. Xpert wan't up to par. 21 years later, they are my guys to work with. HONEST!

4 colors for printing are enough. Remember companies offer FREE desktop printers cauase they get it back in ink purchase.

BTW I've been in the Copy/Printing Industry since 76'. Now 70% apparel, 20% signage, rest everything else

Thnks for the post...




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Smoke_Jaguar

Man who touches printers inappropriately.
I fix things and I also run my own little print shop. Can't speak much on Roland as they seem to be a slowly dying dinosaur of a brand around here, but I work with a LOT of Mimaki stuff as well as quite a few Chinese brands as well as some older Oce stuff recently.

Printers are definitely a mostly stagnant technology where most 'improvements' tend to just cause massive problems. Dealer networks are also pretty awful to customers as well with absolutely mediocre support, long wait times and absolutely obscene service pricing. Not a ton of techs in the first place, and brands seem hell bent on making what should be easy routine maintenance into a full-blown service call. Things that should be done quick and easy by the customer then get delayed due to scheduling or expense and the machines start to go south.

When it comes to training, 90% of people I run into just barely know how to run their printers. When they buy the machines, the sales guys will always talk about how they will send someone to train all your guys and answer all your questions for a day or two when the machine is set up. In actuality, the tech that comes for the setup is going to need the 1 day they have to install your machine to assemble, ink up and calibrate the unit (barring no problems, shipping damage, missing parts, etc.). Once that setup is done, the tech is gone and the magical enchanted elf that is coming to train your guys is little more than a fantasy.

Next comes the hustle bro/I make $40,000/day social media crap to sell printers. People think it's a click-and-go process where they can just print piles of knock-off Disney merch and buy a solid gold Corvette in a month's time. Folks with no marketing skills, no artistic talent and generally no business of being in printing in the first dropping huge amounts of money on a machine that they neglect to death in 3 months. Got some pretty good deals from that situation but always feels dirty making money from folks I see as victims. DTF machines seem to be the WORST, those things are crazy unforgiving when it comes to lack of maintenance.

As for consumables, UV and DTF ink is always going to have a short shelf, but I go aftermarket on that. It astounds me that almost without failure when I do a head replacement, someone at the shop will say something to the effect of "But I only use OEM inks..." as if only aftermarket inks will clog their heads. I guess it's drilled into people's heads as if it were some kind of religion. Printers are like any other complicated machine, made of a large pile of parts made by different companies that specialize in components. Companies that specialize in inks tend to make OEM formulations and tend to be more willing to make revisions when things are problematic. Not to mention, the insane difference in price. That Epson head that 90 different brands use isn't going to care if the ink is labelled for company X or company Y, it's a good ink if it's designed for the properties of the head and tuned for your application.

I'm just a cheap autistic mofo who likes to keep things going and enjoy fixing things, I think most new printers tend to be a stupid purchase for smaller shops. It makes me happy when I am on site fixing things and people who run that shop come up and see what I am fixing and ask questions about their equipment. I know it can annoy some techs, but I like teaching people how their stuff works and how it breaks. Been doing repairs for a bit over 2.5 years now as a freelancer and have avoided exclusivity or working with any of the manufacturers. I could probably make good money selling new stuff, but I like the autonomy of being able to point people away from very expensive bad decisions and having the freedom to call out idiotic design decisions and terrible companies within a dealer network.
 
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victor bogdanov

Active Member
As for consumables, UV and DTF ink is always going to have a short shelf, but I go aftermarket on that.
Epson DTF ink is 2 years shelf life, Easiest white I have ever used. been using 2 Epson G6070 for close to a year now and Epson made dtf as easy as it can possibly get. 5 minutes maintance per week
 
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Smoke_Jaguar

Man who touches printers inappropriately.
I think the oldest Uv ink I experimented with was 5 years old, aqueous 17 years old and solvent 21 years old. Not recommended, but was mostly screwing around.
 

netsol

Premium Subscriber
I think the oldest Uv ink I experimented with was 5 years old, aqueous 17 years old and solvent 21 years old. Not recommended, but was mostly screwing around.
we have a few times, on machines i wasn't all that attached to
what i generally do, is take out of date cartridges to the home depot (where i have friends) and bring a couple velcro straps. strap the cartridges to the paint shaker machine & let it shake for 5 minutes, so the settled and clumped solids go back into suspension. then a day or so to get rid of the foaming (that i just caused) & we are ready to print!less risk of printhead clogs & more consistent color
 

Smoke_Jaguar

Man who touches printers inappropriately.
Filters also go a long way and if you avoid lab grade brands like Pall, pretty cheap too.
 

DudeWhoPrints

New Member
Agree and you are spot on pretty much in everything you said.


I fix things and I also run my own little print shop. Can't speak much on Roland as they seem to be a slowly dying dinosaur of a brand around here, but I work with a LOT of Mimaki stuff as well as quite a few Chinese brands as well as some older Oce stuff recently.

Printers are definitely a mostly stagnant technology where most 'improvements' tend to just cause massive problems. Dealer networks are also pretty awful to customers as well with absolutely mediocre support, long wait times and absolutely obscene service pricing. Not a ton of techs in the first place, and brands seem hell bent on making what should be easy routine maintenance into a full-blown service call. Things that should be done quick and easy by the customer then get delayed due to scheduling or expense and the machines start to go south.

When it comes to training, 90% of people I run into just barely know how to run their printers. When they buy the machines, the sales guys will always talk about how they will send someone to train all your guys and answer all your questions for a day or two when the machine is set up. In actuality, the tech that comes for the setup is going to need the 1 day they have to install your machine to assemble, ink up and calibrate the unit (barring no problems, shipping damage, missing parts, etc.). Once that setup is done, the tech is gone and the magical enchanted elf that is coming to train your guys is little more than a fantasy.

Next comes the hustle bro/I make $40,000/day social media crap to sell printers. People think it's a click-and-go process where they can just print piles of knock-off Disney merch and buy a solid gold Corvette in a month's time. Folks with no marketing skills, no artistic talent and generally no business of being in printing in the first dropping huge amounts of money on a machine that they neglect to death in 3 months. Got some pretty good deals from that situation but always feels dirty making money from folks I see as victims. DTF machines seem to be the WORST, those things are crazy unforgiving when it comes to lack of maintenance.

As for consumables, UV and DTF ink is always going to have a short shelf, but I go aftermarket on that. It astounds me that almost without failure when I do a head replacement, someone at the shop will say something to the effect of "But I only use OEM inks..." as if only aftermarket inks will clog their heads. I guess it's drilled into people's heads as if it were some kind of religion. Printers are like any other complicated machine, made of a large pile of parts made by different companies that specialize in components. Companies that specialize in inks tend to make OEM formulations and tend to be more willing to make revisions when things are problematic. Not to mention, the insane difference in price. That Epson head that 90 different brands use isn't going to care if the ink is labelled for company X or company Y, it's a good ink if it's designed for the properties of the head and tuned for your application.

I'm just a cheap autistic mofo who likes to keep things going and enjoy fixing things, I think most new printers tend to be a stupid purchase for smaller shops. It makes me happy when I am on site fixing things and people who run that shop come up and see what I am fixing and ask questions about their equipment. I know it can annoy some techs, but I like teaching people how their stuff works and how it breaks. Been doing repairs for a bit over 2.5 years now as a freelancer and have avoided exclusivity or working with any of the manufacturers. I could probably make good money selling new stuff, but I like the autonomy of being able to point people away from very expensive bad decisions and having the freedom to call out idiotic design decisions and terrible companies within a dealer network.
 
Last edited:

CMYKENGINEERING

New Member
I fix things and I also run my own little print shop. Can't speak much on Roland as they seem to be a slowly dying dinosaur of a brand around here, but I work with a LOT of Mimaki stuff as well as quite a few Chinese brands as well as some older Oce stuff recently.

Printers are definitely a mostly stagnant technology where most 'improvements' tend to just cause massive problems. Dealer networks are also pretty awful to customers as well with absolutely mediocre support, long wait times and absolutely obscene service pricing. Not a ton of techs in the first place, and brands seem hell bent on making what should be easy routine maintenance into a full-blown service call. Things that should be done quick and easy by the customer then get delayed due to scheduling or expense and the machines start to go south.

When it comes to training, 90% of people I run into just barely know how to run their printers. When they buy the machines, the sales guys will always talk about how they will send someone to train all your guys and answer all your questions for a day or two when the machine is set up. In actuality, the tech that comes for the setup is going to need the 1 day they have to install your machine to assemble, ink up and calibrate the unit (barring no problems, shipping damage, missing parts, etc.). Once that setup is done, the tech is gone and the magical enchanted elf that is coming to train your guys is little more than a fantasy.

Next comes the hustle bro/I make $40,000/day social media crap to sell printers. People think it's a click-and-go process where they can just print piles of knock-off Disney merch and buy a solid gold Corvette in a month's time. Folks with no marketing skills, no artistic talent and generally no business of being in printing in the first dropping huge amounts of money on a machine that they neglect to death in 3 months. Got some pretty good deals from that situation but always feels dirty making money from folks I see as victims. DTF machines seem to be the WORST, those things are crazy unforgiving when it comes to lack of maintenance.

As for consumables, UV and DTF ink is always going to have a short shelf, but I go aftermarket on that. It astounds me that almost without failure when I do a head replacement, someone at the shop will say something to the effect of "But I only use OEM inks..." as if only aftermarket inks will clog their heads. I guess it's drilled into people's heads as if it were some kind of religion. Printers are like any other complicated machine, made of a large pile of parts made by different companies that specialize in components. Companies that specialize in inks tend to make OEM formulations and tend to be more willing to make revisions when things are problematic. Not to mention, the insane difference in price. That Epson head that 90 different brands use isn't going to care if the ink is labelled for company X or company Y, it's a good ink if it's designed for the properties of the head and tuned for your application.

I'm just a cheap autistic mofo who likes to keep things going and enjoy fixing things, I think most new printers tend to be a stupid purchase for smaller shops. It makes me happy when I am on site fixing things and people who run that shop come up and see what I am fixing and ask questions about their equipment. I know it can annoy some techs, but I like teaching people how their stuff works and how it breaks. Been doing repairs for a bit over 2.5 years now as a freelancer and have avoided exclusivity or working with any of the manufacturers. I could probably make good money selling new stuff, but I like the autonomy of being able to point people away from very expensive bad decisions and having the freedom to call out idiotic design decisions and terrible companies within a dealer network.
This man is a poet and I agree with everything he said.
 
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EddieBS

New Member
The whole world is trying to push to a subscription base, because they make a lot more money, and they keep the customer locked in with that brand. From Netflix to Microsoft Office to supplements to Konica Minolta printers, to restaurants, gyms, clubs .... and so on. The world is heading to a subscription model.
 
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Johnny Best

Active Member
Printer Shield or Endurance for older printers would be a great thing.
But like dudewhoprints says is absolutly true and it has to do with the gullability of sign people thinking of all the money they will make with the new equipment, We all start growing donkey ears thinking we will get rich.
 
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Gino

Premium Subscriber
I hafta chuckle about this as I see most members here price their wares and talents. Most are doubling, tripling this & that and haven't got the end-users needs in mind. Then, when someone balks, everyone forms a mob and fire that cheapskate who doesn't understand the value of excessive markup.
It also happens at the grocery store, restaurants, clothing and so many other industries.... and you wanna pick on technicians ??
 
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Smoke_Jaguar

Man who touches printers inappropriately.
Technicians aren't the problem as much as vendors wanting to monopolize them. Universal and cross-brand techs are getting more and more scarce as brands try to lock down their machines more and more.
 
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