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Designing a Phone Number (rant)

fresh

New Member
We get a simple truck lettering job... reproduce a logo that is one word in Helvetica Bold Italic (with an extra bit of skew) that has gradients and a drop shadow and a tagline in eurostile, and one small graphic element. Its going on a black truck, and the gradient is black and green, and it HAS to be black and green, so we add a white outline to the whole thing so it can be a least slightly readable on the truck.

I should have said no thank you when they came in and and the wife said she was a graphic designer and made the logo (but couldn't send it to me, I had to search their facebook page for it.) She has already designed the entire truck in her head, and when we do what she asks, she doesn't like it. This was one of her more brilliant comments:

"Also the phone number doesn't seem to look cohesive with logo it doesn't look as neat and professional as I hoped not sure if you can make that look better"

Having NO IDEA what this means, I copy the style of the logo. Helvetica Bold, Italic, Skewed, with a gradient, drop shadow, and white outline. She didn't like that either. "What I meant was the font looks like a basic arial font so it doesn't match with either font in the logo and it doesn't look good." UMM. The logo is HELVETICA. How much more basic can you get? My husband and I are throwing our hands up in the air trying to figure out what we can do to make her happy.

And one more thing... she asked me to "add in small print under the phone number" the town name. So I squeeze it in, because she didn't tell me what I was supposed to do with the text that was below the phone number. And of course this is her response "increase size of (town) so you can read it."

I really want to give up. As I'm writing this, I'm reminded of clientsfromhell.net. I don't normally mind people's crazy requests, but this one is really taking the cake.
 

Flame

New Member
Thats when you have to start charging. Endless revisions will run you out of business. After a couple revisions, start charging hourly and with each emailed proof, show how much time/$ they are up to. Will cut down the design time FAST and pay you for your time invested. If they don't like it, you don't need them as a customer.
 

fresh

New Member
Thats when you have to start charging. Endless revisions will run you out of business. After a couple revisions, start charging hourly and with each emailed proof, show how much time/$ they are up to. Will cut down the design time FAST and pay you for your time invested. If they don't like it, you don't need them as a customer.


Yeah, I think after this revision I'm going to start charging. I tell everyone they get two revisions, after that I charge. I've actually never had to charge anyone for revisions in the past. It doesn't usually take 5 tries to get a set of doors completed.
 

fmg

New Member
" Get back in the Kitchen" Is what I always tell the wives when they interfere with the transaction.
 

Marlene

New Member
should have run screaming when you heard from her that she was designer but some how, only can get the "logo" to you by you going to the facebook page. people like her make our days a living hell
 

fresh

New Member
should have run screaming when you heard from her that she was designer but some how, only can get the "logo" to you by you going to the facebook page. people like her make our days a living hell


Its actually worse than that... but this was such a straight forward job, Name, Phone Number, Tag line. Anyway, my husband is sitting down with her at the computer right now, I'm trying to hear what she is saying.... she might have just apologized! I'm pretty sure she changed the entire layout to what we originally designed. Oy Vey.
 

Salmoneye

New Member
I love changes, I treat changes the same as I do the original design. I have a stopwatch app on my computer destop, I open it on one of my side monitors and click. If the phone rings or I am called away I click and start again when I am back on the job. If a customer wants changes I am happy to have them sit down next to me and I click to start my time running again. They can stay as long as they want, I want them to love their design. Being on the clock makes them cut out most of the nonsense and if not it's their dime and I have all day. Design is 90% of the job.
 

Jillbeans

New Member
I hate dealing with most women. Particularly when they call themselves a "designer" Ugh.
Agreed about charging $75-$100 per revision after two initial ones.
Agreed about the stopwatch app.
Some people think you do this job just because it's so much fun, it's so easy, you just push a button etc.
I had a client who emailed me a nasty-*** font which only came in nasty-*** caps, and they wanted everything on their logo to be lower case.
I basically rebuilt the name out of the nasty-*** caps into atrocious lower case.
The rest of the logo I used the nasty-*** caps.
They insisted on everything being lower case, and balked when I said it would be another $75. Once they realized I charge an hourly fee of $75 they shut up.
I will NEVER show this logo to anyone.
Your client sounds like an idiot, and I would immediately start charging them enough to make me not hate them, merely loathe them.
Love....Jill
 

Jackpine

New Member
I would never do this.....
"Anyway, my husband is sitting down with her at the computer right now,"

......the first two questions are "do you have a logo"? "what is your budget?"
 
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