You never posted the model you have but this may help you.
Plotter Adjustments
When making plotter adjustments, refer to the diagram in the Appendix
and the “HS15plus Plotter Parts List” for part identification. The numbers
in parentheses in the text refer to the numbers in the diagram.
Z AXIS (TOOL HEIGHT) ADJUSTMENT
Symptoms
. The tool does not touch the material or touches only between
characters.
. The knife does not cut deeply enough.
Objective
To set the height of the lift fork for consistent contact of tool holder with
material.
Adjustment Procedure
To perform the tool height adjustment
1. Turn off power at the plotter.
2. Remove the knife and vinyl from the plotter, then return the knife to
the plotter.
3. Locate the cam shaft (2) and rotate it by hand until the lifting fork
(61) is at its lowest position. There should be a small gap between
the top of the fork and the bottom lip of the tool holder.
4. Place a double thickness of vinyl horizontally between the fork and
the lip of the tool holder.
5. Locate the lifting fork lever (34) beneath the tool force housing (73).
6. Loosen the Phillips head screw (32) on the lifting fork lever (34) so
that you can adjust the pad (33).
7. Slide the lever left or right until the gap between the lifting fork (61)
and the lip of the tool holder is about the double thickness of a piece
of vinyl.
8. Tighten the Phillips screw (32).
Note: If a “half moon” is worn on the wedge (33), do not attempt any
further modification. Call Gerber Field Service.