We have one employee who can be really excellent. On the other hand, she can rush things and make silly mistakes. We never pressure her to do anything quickly, on the contrary, we often tell her to slow down.
Her job is 100% shop assistant. We gave her almost full time hours after seeing how flexible she could be, and we have high expectations that we know can be met. One of her jobs is data entry, mostly just entering new customers into SignVox. Lately she has been making many typos, and even though I've mentioned that she needs to slow down and check her work, the errors continue. I was going to start a new quote today, and I searched for a new client I thought I asked her to enter last week, but it didn't come up. I'm a little confused that it wasn't entered, but no big deal, I go forward and enter it myself. I hit enter and a box pops up saying there is a duplicate phone number. WTF. She entered it, but misspelled their name. AND she didn't enter address information, which I explicitly requested.
Am I being crazy thinking this is a big deal? We don't really need another person around the shop 32 hours a week, but we keep her because she is often helpful. What I do not need is to pay someone to do something, and then have to do it over correctly the next day. Should i give her a written warning about paying attention to details (she has a LOT of typos, and what is the point of me paying someone to do something if I have to spend just as much time verifying its accuracy)?
What would you do? I think she is going to get a letter tomorrow with a formal warning, including what happens at strike two. Maybe I'm blowing it out of proportion, maybe I'm just micro-managing, but its not like i'm asking her to do anything beyond her ability.
Her job is 100% shop assistant. We gave her almost full time hours after seeing how flexible she could be, and we have high expectations that we know can be met. One of her jobs is data entry, mostly just entering new customers into SignVox. Lately she has been making many typos, and even though I've mentioned that she needs to slow down and check her work, the errors continue. I was going to start a new quote today, and I searched for a new client I thought I asked her to enter last week, but it didn't come up. I'm a little confused that it wasn't entered, but no big deal, I go forward and enter it myself. I hit enter and a box pops up saying there is a duplicate phone number. WTF. She entered it, but misspelled their name. AND she didn't enter address information, which I explicitly requested.
Am I being crazy thinking this is a big deal? We don't really need another person around the shop 32 hours a week, but we keep her because she is often helpful. What I do not need is to pay someone to do something, and then have to do it over correctly the next day. Should i give her a written warning about paying attention to details (she has a LOT of typos, and what is the point of me paying someone to do something if I have to spend just as much time verifying its accuracy)?
What would you do? I think she is going to get a letter tomorrow with a formal warning, including what happens at strike two. Maybe I'm blowing it out of proportion, maybe I'm just micro-managing, but its not like i'm asking her to do anything beyond her ability.