wow, you been at this a long time huh? 2 POSTS............without knowing the whole story, and being your 2nd post...........i am inclined to agree with everyone else here and i want to add............since YOU KNOW NOTHING, you got to blame somebody......thats more like it.
Lets see here.
There are only about 33 gerber users here that are very knowledgeable about their machines. There are dozons more that have a working knowledge..
Some are good enough to service their own machines. I think it would be a better choice to outline the problem where one of those knowledgeable users could point you in the right direction at the very least.
And just maybe point out the exact fix..
In defense of gerber-My 15 year old sabre is going strong, showing signs of needing lead screws, and it runs A LOT.
My 17 year old plotter and edge, also going strong.
Full disclosure, we did just have a discourse with gerber about the current software and sabre curve processing as well as the lead screws. We haven't needed to call them in years, but clearly something major has changed there. The attitude and indifference my coworker received was amazing.
I love my Gerber Solara Ion X when it runs. My beef is with Gerber Service.
I used to work for this company that was bought out by a Private Equity Firm. Gerber Service is acting just like that...like they were bought out by a greedy parent company that does not want to spend the time or money on good support.
Just to be clear, Gerber discontinued all flatbed printers 14 months ago in April 2011. Here's a link to a discussion of that event. So the used Solara you purchased 9 months ago was already on it's way to being unsupported.
Gerber Scientific Products was acquired 11 months ago by Vector Capital. Here's a link to an article about that.