Jim Hancock
Old School Technician
You have an electronic issue on the black channel (not the black head itself), this is not a printhead issue. It could be the carriage board, but more likely the mainboard. Did you verify the ribbon cable I pointed to is in straight? As always, with the printer unplugged for 15 minutes, verify both of those big ribbons are OK by pulling them out of their connectors, check the traces and carefully plug them back in. You can also put the head cables back in their proper locations, as we have verified this is a black channel signal issue. Then do another nozzle test and post the results.