Being a distributor, obviously I have no control over what the manufacturer will do. But I will do Everything I can to Help.
I too hope Flame gets the replacement dongle for the published price of $105 plus shipping.
If I may dare, a question or two ...
How many out there have their software/equipment insured against theft, loss or damage with a replacement value?
Say you have a 5 year old cutter that is no longer made/supported and your mainboard gets fried ... then what?
I have been with Scanvec and Amiable, now SA International since 1994 using Casmate for DOS and Flexi 4. A lot of ups and downs along the way but still a good product. IMO.
Don't get me wrong Bobby, I didn't mean to sound like I was coming down on you or "Flexi the product". You are one of the most helpful vendors and members on this forum, and I'm sure you will help Flame if you can. And Flexi is a great product, that's why I'm still using it after 15 years.
But when such a simple thing as a dongle breaking requires a upgrade of the software, that's ridiculous. Now if your software is 10 years old I can begin to understand it, and I can see them not offering support for problems or trouble shooting, but when all it is is a simple piece of hardware that needs replaced, you should be able to get that replaced as long as the company is still in business.
As far as insurance, you should always have a replacement cost policy. However I don't think you could get a insurance company to replace a Mainboard that get's fried unless you could prove it was from a lightning strike or something similar. If it just goes bad or a motor goes out you'll be on your own. Unless there is a type of coverage for breakdowns.
I ordered a mainboard for a 13 year old GCC cutter last year, had it in a few days. Try doing that with a security dongle.
