Need Help Summa T750 SL plotter will not connect to plot

[Angela Nowling]

Hi, I am having trouble getting my summa T750 SL plotter to cut. I use flexi-sign design software and it is not on their end.
This just started happening after a microsoft update April 16th. Can anyone advice help on this issue?

I appreciate any suggestion and if this plotter is outdated and maybe I should consider another option.

 

[ProCutter Supplies]

Hi, I am having trouble getting my summa T750 SL plotter to cut. I use flexi-sign design software and it is not on their end.
This just started happening after a microsoft update April 16th. Can anyone advice help on this issue?

I appreciate any suggestion and if this plotter is outdated and maybe I should consider another option.

Hi Angela,
How are you connecting to your computer? With USB or serial (9-pin) connection?

 

[Angela Nowling]

Hi Angela,
How are you connecting to your computer? With USB or serial (9-pin) connection?

USB, and also tried the serial .

 

[FrankW]

You should re-install the USB-Driver from the summa Website. You can check the connection easily with the software Summa Cutter Control available too from the summa website (for that old machine, use the legacy-version of Summa Cutter Control).

 

[ProCutter Supplies]

USB, and also tried the serial .

Hi Angela,

Let me know a good way to connect with you, I'm happy to help over the phone or with a screen share.

 

[Angela Nowling]

Hi Angela,

Let me know a good way to connect with you, I'm happy to help over the phone or with a screen share.

Hi Angela,

Let me know a good way to connect with you, I'm happy to help over the phone or with a screen sharo

 

[Angela Nowling]

Hi, either way is fine. I'm not the most tech savvy, so screen share would be great.
Text me at 713-614-9465 and I will call you back when convenient for both of us, Thank you so much!

 

[Angela Nowling]

You should re-install the USB-Driver from the summa Website. You can check the connection easily with the software Summa Cutter Control available too from the summa website (for that old machine, use the legacy-version of Summa Cutter Control).

Thank you I will try that.

 

[netsol]

you would think after 40 years microsoft would get good at this.
you would be wrong

do a system restore, go back a week or so before the problem reared it's ugly head

off the top of my head i don't know which microsoft update caused this.

 

[Angela Nowling]

Thank you I will try that.

Hi Frank I did what you said, I have a usb connection..message in summary cutter control says “no machine connected”, si maybe the usb cord?

 

[FrankW]

USB-Cord or the USB-Port at the PC or the Cutter. Hopefully not the USB-Port at the cutter, because there are no spare parts anymore.

 

[Angela Nowling]

USB-Cord or the USB-Port at the PC or the Cutter. Hopefully not the USB-Port at the cutter, because there are no spare parts anymore.

I think the usb port at the cutter might be the problem.

 

[Angela Nowling]

USB-Cord or the USB-Port at the PC or the Cutter. Hopefully not the USB-Port at the cutter, because there are no spare parts anymore.

USB-Cord or the USB-Port at the PC or the Cutter. Hopefully not the USB-Port at the cutter, because there are no spare parts anymore.

Good Morning Frank, Thank you so very much for all your advice. I did all you said, connected with serial connection and it is working now working. I can't thank you enough. ~Angi