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Not all Edge 2 printers are perfectly tuned to match each other. As much as I wish that were the case, these printers are all at least a decade old and your newer one could have numerous wear and tear reasons that is throwing it out of perfect tune, yet the printer still handles 95% of what you...

Not all heat settings work on multiple materials, although some do. When you send the file to the Edge 2, what does the LCD display first? That should display your material setting (e.g. Scotchcal 220, LEXEDGE, Label Stock 2 mil, etc.) In the output file window, go to Setup -> Print Options...

Are you printing on vinyl or polyester? Which material setting are you using in composer?

I agree with Joe House and Jburns on this one. Had a similar issue years ago; ended up being a pinched wire in the harness for the printhead data cable. Your issue is exhibiting more energy transmission symptoms though. Check for any bent, crimped, or pinched cabling and reseat all your...

Lightly scrub with a damp rag advancing the roller gradually. Damp, not wet, as you don't want any drips getting into places they shouldn't be. An old wash cloth or rag works well, you'll get tiny fabric bits that you can blow or brush off. Most stuff clinging to the roller should come off...

Prior to starting the job use the setup button on the printer to scroll through the sensor settings. You'll need to set the cover sensor and foil sensor to "off" using the slew arrow keys (make sure to turn these back to "on" after you finish your print), leave the vinyl sensor turned on. You...

Received an official announcement from Gerber that the Edge LE and Edge 2 service plans are no longer available for purchase (still honoring already purchased plans but can't renew). Its too bad because these printers are very reliable. Can anybody recommend a third party service contract or...

Usually the thin circuit on the backside of the button membrane will crack and wear out. Everybody just keeps pushing until it gets a decent enough connection to move the carriage. Uses the same keypad as the GS15 Plus with a different naming stripe label applied to it. I think the plotter...

15M length should be an Edge FX refill only. Are 45M Edge cartridges available? You could convert an Edge cartridge to Edge FX with a kit made by Gerber or Graphic Marking Systems. I believe the kits are ~$40-50 USD and they are reusable. (or using a table vice, hacksaw, and plasti-weld you...

Has anybody successfully setup a print using a UV LED printer to then plot it with a Gerber? Always had a pipe dream to reverse print using a flatbed printer on polycarbonate and do the plot using a GS 15 Plus. Tangential blades are king in my shop. Reasons: better CMYK prints, PSA masking...

It is a rather intensive process, not just a plug and play swap unfortunately. Plugging it in is the easy part. Depending on the unit (legacy vs FX): screws need to be tightened in a particular order similar to doing a head gasket on a car; pressure springs with screws may need to be adjusted...

I would say you've found your issue. Never seen sprocket wheels that bad. Good luck sourcing the parts!

It is perspective based. The envision makes good circles on thinner materials, unless you are a perfectionist. Increase the thickness and they get gradually worse. The largest advantage between the two is of course the Env375 is way faster. They may have improved the Env375 marginally since...

Image you supplied for the X08 test is good to see. How thick is that vinyl? Is the envision very old? Owned one for over a decade with thousands of yards of media run through it; never had to replace the sprocket wheels due to wear. Replacing the wheels is not easy, field tech install or...

Your wheel image is interesting. How old is your blade holder (the bearings can wear out)? What angle blade are you using (OEM or aftermarket)? What brand and variety of vinyl are you using (cast, calendared, mil, age of stock)?

Check out ledco laminators, educator model is more affordable for what you describe. Wouldn't recommend it for long runs, skews a lot. Should open up a variety of laminate options for ya. Not a salesman, just using their models.

Joe House has the right advice to start with. If the issues persists, pull the grey top cover off (not fun to do) and check that the housing for the Z-axis block actually has all four screws mounting it to the frame. Somehow those screws can work their way during freight shipping. If one is...

Avery discontinued their static cling media around 6 months ago or so, very disappointed as that stuff was great. Does anybody know a good aftermarket option for static cling in both clear and white that works well with Gerber Edge systems? The Gerber brand stuff sucks; shreds sprockets, does...

The rear bar should be there to help arrest the material when working with thicker, less pliable substrates. Very stiff substrates can jump off the sprocket wheels and overcome the pressure from the bail arms. Lifting that bar up just helps you load the material into the plotter more easily and...

Call tech support. If the issue goes away and comes back but you can still print with it, it may be able to be resolved without a repair by a tech. You'll need a specific lubricant for the Z-axis screw they will recommend; if that doesn't resolve it, expect a repair and/or replacement of the...