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I'd search your settings in both the save dialog in Flexi and Print Factory. It's possible that when saving the file in Flexi that it's converting spot colors to CMYK or something similar that is erasing your spot color from the file. In Print Factory, maybe there's a toggle button to turn on...

You probably won't get a lot of answers as the first ones are just shipping. In my experience, new models almost always come out with some rough edges that need to be smoothed out. Since you're starting out, that just adds more learning curve to the whole process. That being said, based on the...

Yeah it's probably just a disconnect between the way each software handles the spot color names. You could do a quick test by creating a spot color and name it exactly how it's labeled on your Print Factory swatch. Then print it out and see if the color is correct. So where Flexi might be naming...

I don't know if this is true for Roland but Mimaki and Mutoh have had ink upgrades throughout the years and the main changes have been lower VOCs and faster drying times. I've spoken to a 3rd party ink manufacturer and they said the main difference for them is they just use the same ink and put...

AI isn't super resource intensive once the model is trained. That won't stop the computer manufacturers from selling you an "AI ready" computer with overblown stats for what people will actually need.

As a Mimaki dealer, I can tell you that their shipping situation is the worst it's been in 15 years. I used to get things shipped same day without fail but these days I'm lucky to get an order shipped within 72 hours. With this new change, it's going to affect the UV inks the most. Solvent inks...

4 Color (C, M, Y, K) - You'll hit most of the colors you're going to need, fastest setup, only 4 inks to stock 6 Color (LC, LM) - Some gradients will look smoother, less grainy gray scale images, doesn't actually expand gamut, not worth the speed hit in my opinion 8/9 Color (O, G, R, B, etc.) -...

Here's the profile download page for Rasterlink 7 and your model: https://mimaki.com/product/inkjet/print-cut/ucjv330-series/download.html They won't work in Onyx I believe however.

If the new cables didn't fix it, it's probably the head unfortunately.

The tech most likely just accepted the 2 month expiration date extension prompt. Mimakis will give you 2 extra months until they completely stop you from using them. The only way to use expired inks once past the 2 month extension is to trick it by changing the date, requires messing with the...

I don't use Onyx enough to tell you exactly where it is but, there should be an ink calculation settings menu where you input info like your ink costs and size etc. That way it's tailored to your specific machine and ink. That should get you closer. The reason is varies so much is it's...

I've helped 1000s of sign shops fix their own machines. The OEMs would have you believe that the average end user doesn't have the ability to fix their own machine and they're saving you from yourself by hiding that info. I've definitely run into customers who should hire a tech but a large...

The line width is usually going to be fine at .012" but you can vary the size depending on the job. Rasterlink and FineCut will actually give you a recommended mark size depending on how large of an area it being cut.

Those cropmarks in your picture look backwards to me. Anyway, take a look in your mark settings and find the mark type settings. Mark type 2 might work better for your needs. You can also make the marks smaller but the more distance between the marks, the smaller they are, the more likely the...

Just to be sure, did you install the Mimaki USB driver on the new computer and the one you tested it on? That step tends to be forgotten in the install process from my experience. Without it, even having Rasterlink installed won't see the USB port.

Finding a good tech is hit or miss. There's a certain kind of tech who just goes scorched Earth and replaces all of the expensive parts in the hope that that should fix problems. A good tech will explain exactly why they think certain parts should be changed and how it should fix the problem.

The meaning of Refresh changed at some point in Mimaki machines. On the newer models, refresh is more of a maintenance function rather then something that happens during printing. It normally takes the place of auto cleanings which saves ink. So instead of running a cleaning cycle every 8 - 12...

It's odd that yellow isn't coming out on the air purge. Either the air purge route is clogged or there is no yellow in the system to purge. That would normally give a supply error though. I would lift the flap on the sub tank to see if there is any ink in the yellow slot. It's ok to look in...

Check the bottom of your head. The way the nozzles are deformed on your nozzle check indicate a head strike/physical damage to me.

Check system parameter 66. It should be set to "2" If not, the machine will think it's a 1 head or 0 head machine. Also, make sure your pressure settings are within spec and do an air purge. That can take care of issues like this.