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I agree with Jester1167 this does not look like an encoder induced problem. And I agree with KatePhillips the deflecting nozzles are the most likely culprit. As the OP is planning to clean the encoder strip again, I have offered him the method I have used time and again and is a integral part...

This is the best way to do this. You will need gloves, a clean microfiber cloth and acetone. Yes, acetone... It will not damage the encoder strip in any way. 91% alcohol is ok, but doesn't get all the ink off. NEVER use alcohol less than 91% as the water content in 70% alcohol will soften the...

So, do we have an update on this issue?

Will probably be easier. Had an experience with an older Vinyl Express where nothing worked except scraping.

It is a real pain, I know. You will want to pull the old one off gently, hoping the adhesive comes with it. You might consider this -https://www.amazon.com/gp/product/B07C9H9XG7/ref=ppx_yo_dt_b_asin_title_o09_s00?ie=UTF8&psc=1 - to help remove the residue.

If it is always in the same area, examine the cutting strip in that area. If there are grooves in the strip, it probably needs replacing. If you replace it, be sure to remove ALL the residual adhesive left from the old strip, otherwise you will have bumps in the strip, which will give you other...

Roland doesn't have this as a tool. Try this, should be close enough... https://www.amazon.com/RMP-090-3003-Aluminum-Sheet/dp/B00HRHB3A0/ref=sr_1_4?dchild=1&keywords=Aluminum+Sheet%2C+0.080%22&qid=1605039003&sr=8-4

If the head carriage isn't level or is too low, you can adjust it in the following way. You will need a flat shim plate around 4"x8", can be larger, that is about 2.2mm thick. you will need to position it someplace on the platen. Raise the head carriage to the high position, and carefully move...

If you put the carriage over the platen, does the head carriage seem level or is it tilted in any way?

The wiper assy height is tied into the head height and adjusts automatically. Is this the scratch you are talking about? - see attached pic. If so, look under the head carriage for something in that area. It looks like something is sticking down too far.

Is the wiper cover pulled all the way forward? Those screws are not related to carriage height. You need to see exactly what is hitting the head carriage. Put the printer in service mode, lower the caps and move the head carriage back and forth to see what is hitting.

That really sucks. I hate the whole Win 10 app approach. Try using Classic Shell. Gives you a Win 7 interface. Hopefully it will still work...

It looks like it is sitting high on the right side. Make sure the cover is in the 4 locator slots and pulled forward and lock it in place. The pic shows the location of 2, there are 2 on the opposite side.

If the supplier is in Indonesia or Malaysia, I just move on. And player's advice on how to pay anyone online is the only way to go...

Likely too late, unfortunately. But what will it hurt to try!

This is not uncommon with the older Roland printers using OEM ink and DX4 heads. The black ink uses carbon black as a pigment, which is rougher on the printheads than the other pigments. The best thing is to print something every day. If you know how to get into service mode, you might want to...

I meant to say the silver cover on the front of the WIPING station. It was a long day...

Don't know your budget, but an i1 Pro would be a much better choice and more versatile. If you do go with a DTP-41, try to get a USB version. If it is a serial port version, then you will need a serial port card for your computer. If you are using a laptop, there are only certain serial to USB...

Which printer model do you have?

A tip on damper replacement - lightly wet the manifold post and the damper O-rings with cleaning fluid when installing them. It makes for a better seal and is easier to push the dampers all the way down. If the dampers are new, then consider removing them, wetting everything and reinstalling them.