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We have an HP FB700 and an FB550. We use Onyx PosterShop RIP software for both. Lately on the 700, our greys are olive green. I am confused about the RIP software because in some places within the software (job info for example), it says "4 colors" even though the printer is a 6 color...

Our HP360 latex printer has been throwing an 86:01 code. It will not initialize unless you change it to start in diagnostics mode. When you run the scan axis test, the carriage moves a foot or so then shows an 86:01 error. I have tried the Carriage Lubrication test and I get a 42:?? error...

We would like to run our CG160 FXII where we can capture the plotted jobs on a roll without cutting each job off the machine individually. The problem is, when you lift the rollers to make an adjustment, then hit ROLL, it scrolls to the front edge, or about 15', whichever comes first. We then...

The disk recovery trick worked! Thanks to balstestrat for suggesting it!! Thanks also to FrankW for the steps for the USB option - we may need that down the road.

We just tried the USB option that FrankW suggested and it notices the USB and downloads the firmware, then tells you to remove the USB. A few seconds later we get an error code that the firmware on the flash drive was not a valid firmware file. It seems to be the same basic problem we have...

We are about to try the USB option, but in case that doesn't work, I found Service Menu>Service Utilities>Hard Disk Recovery>Unsecured Hard Disk Erase. Is this the correct option? Sounds pretty drastic, but if that is the only way, we will try it. Just making sure we are choosing the correct...

Our HP 360 Latex printer will not let us upgrade the firmware. We have tried for over a year to make it work. Here is what we have done: 1.) Use the printer interface. It says new firmware is available, and it downloads the new firmware, then we get the error "The firmware package update is...

We have two laminators - a Royal Sovereign and a GSC. We have lost two of the roll holders that slide over the hexagon shaped bar and insert into the ends of a 3" core of either laminate or vinyl. The part is the exact same for both of our laminators. Anyone have a couple of extras they want...

The Summa DC series has apparently been discontinued, as you said. I appreciate the input!

I will look into the Brady, although we need the ability to run more than one color. Thanks!

We have used a Gerber Edge in our business for decades, but the process for replacing the print head when a pixel goes out is just too cumbersome and expensive. We have an FX now, but we have had 1s and several 2's through the years. We use the Edge mainly to print white on color vinyl. We...

We have a HP FB550 and the UV bulbs were replaced less than 100 hours ago. We print plastic tags on rigid polystyrene and we use a COLEX digital cutting table to cut out the material. When we print black ink and it is a full bleed, apparently the ink is not curing all the way through. The...

We have an HP FB550 but I suppose this question is the same for any UV flatbed. Where do you dispose of your "empty" ink containers? Sometimes our ink boxes are truly empty, but other times, they have a little bit of ink left in the box. Is it safe/legal to put these in the dumpster? Take it...

Ok, this makes perfect sense. What I am missing is the DISK (borrowing his)...... Is there ANY way to get that if you don't have one? Also, this is a Mac without a CD-ROM...where does the disk go? (Not as tech savvy as I wish I was)

We have a CG-160FX11 running on a Mac computer. We bought this plotter used with some other equipment and there was no software disk. An employee had a smaller Mimaki plotter of his own and he "loaned" us his disk so we could run the machine. He says there is no way to get this software and...

MS Sign Guy - give me a call to discuss please - 205-410-3711. I am interested. Thanks, Mark

Our plotter is a CG-160FXII. The software is Mimaki Fine Cut 9 and we are running it on a Mac. We are having trouble on long cutting runs (10'+) with the plotter finding the registration marks, but up until now we have only put them at the corners. We weren't aware of "intermediate...

We purchased an HP FB550 in December of 2018, so it is just over 2 years old. It has been a bit of a lemon. We have had thermistor issues, encoder strip issues, but the final straw was an ACM headstrike we had last week. It was our fault (damaged leading edge on ACM) and it lead to the head...

We are going to get the spectrometer repaired. I was holding off on that because we haven't needed it, but in this case, it sounds like it will be a big help. I appreciate the advice!

We have an HP310 and an HP360 latex printer. One of our largest customers changed their logo color to 2347C, which is a very vibrant, bright red. We have played with CMYK values but we simply cannot hit this color and our attempts are just too dark, or too pink. To add to the confusion, we...