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Where did you buy the stand from? The Roland GX-24 Stand has an MSRP on it is $299.00. If you paid about $450 for just the stand, it may not be a Roland stand

Tell them what I usually tell my customers when they want something cheaper... "There's always gonna be a way to buy something CHEAPER..that's why God invented China" or when they ask you what your BEST price is.. "Well the list is $35,000 but I'm selling it for $45,000.." When they...

I have had some of my customers had problems when they downloaded an update when they were working with earlier versions. For some reason it just gave them some odd issues. I would suggest uninstalling it completely and doing a fresh install from a new Versaworks 4.0 disc

Not sure who you are dealing with but since you haven't gotten an answer on here, maybe try giving our Maryland office a call. I am not trying to solicit business here, but it seems you have a problem that may be too much for an inexperienced tech to handle. Try calling Kyle in our Maryland...

Thanks Pete. @ Victorian, we would be more than happy to help you out. Isn't Bellafonte off Route 80 near 99? If so Maryland would be 200 miles and we are 207 so we can both help you all out. PM with any questions or I can send you my contact information and we can get together and get you guys...

Not to sound like a jerk or anything, but the machine just came out a short time ago. If you're an end user, I am sure you should be under warranty so shouldn't your dealer be able to help you out? Or are you a dealer just looking for a copy. We do have a service manual but its not for...

Pete, After the testing we did here, the heat is def the issue. I agree with Artbot. Letting the first layer dry for a bit before printing the second is def key. When we printed the tests with the heat off it cracked like crazy. After making adjustments on the heat, we had much better results...

I wouldn't even sweat it. Your talents speak for themselves. I guess jealousy really is a disease. I get a lot of that from other so called "dealers" in the NJ territory, but hey..that's another story. Best thing you can do is keep doing what you're doing. Give someone enough rope and they...

I've been doing a LOT of testing on this machine and there a lot of different techniques you can utilize to make this a very profitable machine. If anyone would like me to send them some samples of things I've created, shoot me an email to DRamm@tyrrelltech.com. NY NJ PA CT shops only please.

I can't find the original post but someone on here recently posted that they were having issues printing gray from Versaworks and it was looking "greenish". I came across a PDF from Roland giving some insight on how to correct this problem and wanted to share. If anyone would like a copy of the...

Which software program are you using to design the image? Are you using the swatches from the Roland Color Library? It could just be the way the file is created or the spot colors you are using. Many people think it's the machine, but I've had a lot of success getting that true "coca cola" red...

Roland vinyl cutters are work horses and last a very long time. I had mine in 1997 and it's STILL working today. One of the biggest changes from the CX to the GX was the introduction of the Servo Motor. $1500 isn't a bad price at all but I'm sure there are a million people on here that will...

Just be sure not to take the print directly from the VersaCAMM and laminate it. Let it sit for a while to let the gases out. When you feed it back into the printer line the registration marks up with the cutter protection strip and base point the machine. Are you using Versaworks or another...

Big Fish..I never saw ur profile pic until now...,man that is classic! LOL

This is an AWESOME thread! It's a great way for customers and merchants to get on the same page with. The same situations we get into with customers as dealers, are the same situations you guys deal with with your customers. It's all the same. As for how to show your customers what type of...

I agree 100%!!! This entire thought process is derived from the dealers themselves..I have a harder time selling a second machine to an existing customer than a new customer their first because chances are the existing customer has been let down already! I don't take offense to that at all. I...

Head cleaner spills are a pain! You end up with that white film when it dries. What you can do is use some windex a few times on it and it should clear it up. It may take a while but it will eventually come out. Try it twice a day for a week and you should be good

It's like I say..you can get a $30,000 machine for $25,000 but when the company you bought it from can't help you keep it running successfully, watch how fast you eat through that "great deal" when you're down and out...

A while back, I had a customer come to me and took up four hours of my day running around my shop pointing to things, saying “I want this, and I want that” So I did demonstrations on each and every piece of equipment I had in my showroom. I carefully explained what each one does, the good...

Seems your locking mechanism may be loose.. Trying cleaning the linear encoder, and make sure the locking assembly for the head carriage isn't loose. Make sure the plate of the tool carriage magnet isn't bet. Do a limit position and capping position initialize.. If none of that works, you...