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Hey Stuie01, The CX series, including the CX-24, is not supported on Windows 7, 8, 8.1, Windows 10 nor any 64-bit version of any Windows operating system. It’s strongly recommended to use a 32-bit version of Vista or Windows XP. You can access the drivers online here: CUTTING | Download |...

Hey Slody4Futbol, To hopefully restore the nozzles, please check out and follow our published guide here: http://support.rolanddga.com/docs/documents/departments/technical%20services/manuals%20and%20guides/service_doc_testprint_rev_1.pdf If you perform all the actions, but the print quality...

Hey SMEJ, The printer does support the use of 20" material and you should be able to get closer to the edge...definitely more that 13". Now, the printer user manual does an OK job of illustrating the pinch roller positions, but it could be better. So, we think it's time to discuss this on the...

Hey stanakanats, You indicated that "the cutter does not move up and down when doing a test print (Or any print)", so, we suspect you're actually explaining that the cutter does not activate up or down while trying to "cut". If this is correct and the cutting solenoid does not move up or down...

Hey sp00kle, Roland does not support this conversion because the ink system is permanently stained with white and metallic inks. So if you move to light cyan and light magenta, you're not going to get those colors. Light cyan will be contaminated with white and light magenta will be...

Hey PrinterPower, Based on the first photo above, it’s suspected that the heads are simply in need of maintenance and/or static is causing this deflection/over-spray issue. However, since the standard maintenance cleanings have not helped, it's most likely a result of ESD (Electro-Static...

Hey WCSign, Many of the above contributors are correct in confirming the issue of media feed is directly related to skewing of the material when loaded. They've all provided great suggestions and explanations, so what we have to mention now is if the cutting is offset of the print (after...

Hey Visedge, The process to make the original AJ-740 utilize intelligent pass control (RIPC) is to update the printer firmware to the latest, update VersaWorks to the latest and download the latest profiles (RIPC) from Roland Profile Center here: www.RolandProfileCenter.com. If you have...

Hey ChaseO, If you've resolved the issue, then great! However, if you still need assistance, please considering working directly with Roland corporate support by submitting an "official" support request form online here: https://www.rolanddga.com/support/product-support-form If you do write...

Hey Jim Hill, Ideally, you would consult with the authorized Roland dealer to see if they can help you the replacement of the fuses. Consider consulting with them before looking elsewhere. If you need a list of regional dealers, you'll have to contact us online by submitting an "official"...

Hey Jim Hill, Vander J. is correct is suspecting the problem is related to the head fuse. We want to confirm for you that the SP-300v has head protection fuses soldered onto the main board. Just an FYI for you. If you have additional questions or need extra support directly from Roland...

Hey Micheal, So long as the printer is 100% functional (all nozzles firing true and straight), then the following will apply. If there's a hardware issue with the printer and head nozzles, you'll have to address that first before continuing. While performing the following suggestions, please...

Hey binki, SignMeUpGraphics has provided a good suggestion that will safely protect the head nozzles, and that is to insert cleaning cartridges in place of the ink cartridges (no special flushing/washing required). Since you're not going to be using white any longer, it's fine to do this...

Hey Trickstar, We suspect the problem is the printer (encoder scale and sensor), but to leave no stone unturned (and since you have a SP-300i), we suggest that you test Roland VersaWorks Dual for comparison purposes. You can download the installation package online here: VersaWorks Dual...

Hey, VanderJ and Mysticalvibes are right in mentioning the problem is most likely the heads (especially considering the age of the printer). You can try some of VanderJ's suggestions, but ultimately if the problem continues, it's recommended to call an authorized Roland dealer to have the...

Hey Jim Hill, You're correct, you're getting the warning because the printer is still set to the original EcoSol inks. You will not be able to import EcoSol Max profiles until the printer is "converted" to EcoSol Max inks. We are unable to assist you with any Service Mode related support, so...

Hey okeesignguy, Thanks for submitting a support request, we're sure our techs will reply to your submission (if they haven't already). As for the statement and questions above, we'll respond to each. "The Advanced JET AJ-1000 is gone so it did something :) However it will not show selections...

Hey okeesignguy, VersaWorks will need to be initialized. The following information will guide you through the process: Please note, any custom profiles created for VersaWorks will need to be saved before initializing. Please write down the printer’s IP address because you’ll have to enter it...

Hey timkaz227, You not being contacted is quite strange and our apologies for that. Provide us your email address and we'll communicate with your directly (we need to start a support ticket for all troubleshooting request and we'll get your registration info via email). If you don't want to...

Hey graphicsphere, The "limit position initialize and cut down" adjustment can help with this, but we consider that a dealer service level calibration. So, we're just mentioning it to you (as a courtesy), but if you have any difficulties, please call your authorized Roland dealer for continued...