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Hey Fantazia, We want to help you get to the bottom of this issue and get it working correctly, but to do so we'll need you to submit an "official" support request form online here: Product Support Form | Roland. This way, we can create a support ticket for you and communicate with your...

Hey splizaat, You're correct in mentioning the association between transparencies and cutting paths. Using Adobe Illustrator, the following should resolve this issue: Open the file in Illustrator and immediately move the CutContour path to its own layer (and that layer must be the top-most...

Hello Bly, We agree it is unusual to have three (3) heads replaced in such a short period of ownership and we want to help, but we need you to submit an "official" support request form online here: https://www.rolanddga.com/support/product-support-form (or just call us). We can research your...

Hey timkaz227, Based on this details you've provided, we agree with Fantazia that the problem is likely hardware issue and it's time to involve your authorized Roland dealer in the troubleshooting/repair process. We hope we're wrong and the problem is just with the software. If that's true...

Hey franklinsigns, Based on the firing pattern, it's quite likely that the head has reached the end of its useful life and need replacement. You can attempt cleanings and soaks to restore the nozzles, but we suspect the problem will continue (we hope we're wrong and you successfully get it...

Hello Muhanad, If the Roland authorized dealer that sold you the main board is unresponsive, you can file a complaint against them by submitting an "official" support request form online here: https://www.rolanddga.com/support/product-support-form If you do write us, we look forward to...

Hey Dr. Decal, The other team members have provided great suggestions and to quickly validate if the problem is related to bi-directional calibration, a head alignment, poor heating of the material (dot gain) or environmental (static), test print in uni-directional mode. Also, increase the...

Hey Ben Kinsella, Bulk ink? Roland DGA America does not offer a "bulk" ink option for the VS or VSi series of printers. We do offer larger ink cartridges (440ml versus 220ml), but if you truly have a "bulk" ink system installed on the printer, we recommend that you call the company that...

Hey Jim Hill, Although people circumvent the setup of the printer (to make it a SP-300v), this "conversion" is not supported by Roland corporate offices, in any way. That's all! Everyone take care! Roland Technical Support Roland DGA Corp. rn

Hey Mysticalvibes, In your original post, you mentions the the GR-640 "...starts to cut in the wrong place..." and it "...has a habit of cutting the corners off "o" and "r". Based on this description, you're dealing with two (2) unrelated issues. As for cutting in the incorrect position, it...

Hey muhanad, Based on your description, it's strongly suggested that you call your authorized Roland dealer to have the main board flashed, so it can become compatible with the SP-540v. Just taking the main board from the SP-300v and putting directly into the SP-540v (without flashing) it...

Hey timkaz227, Generally to improve color accuracy, please change the VersaWorks Color Management setting to help with this issue. To access that option, launch VersaWorks, click on “Edit > Queue A Settings”. In the window that appears, click on the “Quality” button, and look at the Color...

Hey evil ink, Glad to read that you've already replaced the caps and have dampers on the way because those are the most likely suspects. As for the heads not contacting the caps while printing, yes, that's normal; but no worries, that's not likely the source of the problem anyway. On...

Hey solantis, In your posts above, you indicated that "the test print looks fine but when I printed a color chart i've noticed that all colors that have yellow in them are noisy...". You used the word "noisy" and we suspect you're describing "grainy" printing. If that's true, the problem is...

Hey rjssigns, We've not heard from you in a bit, so it's possible you've solved the problem. However, if the issue continues, then we know there's a problem related to the ink out sensor in the IC Holder. This would require service to fix and we encourage you to call your authorize Roland...

Hey yerffoeg, Don't forget that if the cable does not solve the problem, there could be a logic board issue and for that, you'll have to work with your authorized Roland dealer. Please contact them if the issue continues. If you have additional questions or need extra support directly from...

Hey splizaat, The photo you've provided shows nozzle dropout and there are a few things you can do before having to call your authorized Roland dealer for service. What you can do is a maintenance cleaning on the printer (using the foam swabs and cleaning liquid), followed by 1-2 powerful...

Hey Sticker Ninja, Gino is on the right track, this seems to be a signal issue, which will require inspection by your authorized Roland dealer. You can work on scheduling service later with them, and for the short term, you should be able to get your job completed by performing a manual crop...

Hey divers2deep, Start your test by turned off the heaters and dryer on the printer, allowing the platen to cool before you reload the material for cutting. Heat applied to laminated material can through off the cutting position. Just a consideration. If the problem continues, crop mark...

Hey zigns62, The other team members have provided some wonderful troubleshooting suggestions, but remember, if it gets to be too much to handle, just call your regional Roland dealer and have the printer repaired by them (something to consider). If you have additional questions or need extra...