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Hey jsalda, Generally to improve color accuracy (including greys and prints from two different printers), please change the VersaWorks Color Management setting to help with this issue. To access that option, launch VersaWorks, click on “Edit > Queue A Settings”. In the window that appears...

Hey cwaldner, Considering the wiper sensor is working, the motor does not rotate, and the cable connection to the servo board seem to check out, what remains is a failed wiper motor (albeit new) and/or failed servo board. Beyond this consideration, it's recommended to consult with your...

Hey crny1, Joe House is right and based on the descriptions provided, it most likely is the sheet cutter assembly spring that's missing or disconnected. We'll let you have at it, but if you have additional questions or need extra support directly from Roland corporate support, please submit an...

Hey Scotty73, The team above has provided some great suggestions and it's good to know you're on the right track in looking for an electrical short in the system. We suspect you'll trace the problem and replace the offending part(s). If you get stuck and need extra assistance directly from...

Hey levasc, Everyone has contributed good suggestions and we agree that performing a series of cleanings should help remedy the issue. We'll go a bit further and provide the link to our test print and cleaning guide available online here...

Hey blufftonsignguy, VersaWorks will maintain the dimensions/scale of your artwork, so no worries there. Based on your description, the problem is likely in the file conversion/saving method, but we'll concede there may be something strange going on with VersaWorks. So, to explore that...

Hey franklinsigns, There's no readily available announcement data for the SJ-540 printer, but we do still have access to the SJ-640 info here: Roland Offers New Addition to SOLJET PRO II EX Printer Family | News Release | Roland DG The SJ-540 is the same printer as the SJ-640, except the...

Hey Turrbo, JasonMeisnerSTS asked a very important question when he posed how are the prints coming out. Although you have some missing nozzles (which suggest the head may be failing), the prints from the computer may look great (basically, the volume of ink used is masking the missing...

Hey jeffkics, Overcut is a feature of the Roland cutter, such as the Roland GR series of cutters, not the Roland software (e.g VersaWorks, CutStudio). To find out if your cutter (or print/cut device) supports overcut, just check the user manual and specifications for your machine. We hope...

Hey toneanddesign, Mysticalvibes, Equippaint and DJr are all correct, based on the info you've provided, the head needs to be replaced. We recommend that you consult with an authorized Roland dealer to get a replacement head and assistance with the repair. If you don't have a dealer that you...

Hey tim99, Papabud and Petepaz are right, the problem could be caused by static and/or failing cap tops. You need to replace the caps and control static better. Call your dealer for cap top service and, for static, check out our published guide here...

Hey Charly L, We don't show "Mac Media" as an authorized Roland service center or dealer, so we're unable to confirm if they're still able to repair the machine and/or boards. Of course, it's best to contact a current, authorized service center/dealer and you can find a list online here...

Hey Charly L, We used the online Roland dealer locator and there are several Roland dealers to select from that service your area. It's recommended that you pull up the list and call each to find a dealer that's willing to help you. Start here: Dealer Locator | Roland. Take care, rn

Hey jonesy1505, The fact that the printer's displaying a temperature (and not an error) suggest the head thermistor is working. So, although your room thermostat registers 17 degrees, it's possible that's not the temperature in the printer chassis (where the head is positioned). To confirm...

Hey Charly L, If the pump(s) and pump motor(s) are working properly (along with all other supporting components, such as cap tops, dampers, joints, etc), the printer will function and print normally and correctly. Based on your question, we suspect the printer ink flow is not working well...

Thanks for the video. The fan shown in the video is the chassis fan. As noted in our email above, the chassis fans should not run all the time, 24 hours a day. This could be fan junction board cable connection problem, a junction board failure, and/or a servo board problem. For all of these...

Hey Drew, Electronically changing the ink type is not supported and not really the issue. The problem is that the ink system is stained with CMYK inks and no amount of cleaning will remove all contaminants from the ink channel (e.g. ink tubing, dampers, cap top, print head, IC holder, etc)...

Ah, our apologies. VanderJ is right, regarding the fan attached directly to the circuit board. However, if you're referring to the chassis fans (there are two of them and they're positioned right at the circuit boards), the chassis fans should not run all the time, 24 hours a day. This...

Hey warcroft, Internal Error 1942091 could be caused by a variety of factors (e.g. flushing adjustment, encoder scale/sensor issue, belt tension, etc), all of which would require dealer tech intervention. Please contact your Roland dealer to schedule service for the printer. If you have...

Hey Jonzed, As for cleaning frequency, the XC-540 only needs an auto-cleaning once a day (usually after being inactive for 8 hours). You can always induce a manual cleaning, but that's usually not required for this printer. As for periodic cleaning, you can adjust the frequency of that...