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Hey joey447, Based on the photos provided, there are a few possible causes for this issue, here are a few considerations (a few of them you've already addressed, but we wanted to list them anyway): Foreign substance on the surface of the head Wipers and wiper scraper are needing replacement...

Hey euronymous, The randomly misfiring of the nozzles, such as the in the photo you provided, is the result of a dirty or damaged encoder scale and/or sensor. This needs to be addressed by your Roland dealer. Please notify them on this failure and they'll resolve this for you. If you have...

Hey toomeycustoms, Behrmon offered the same suggestion we would, that's run VersaWorks Dual as adminstrator. This is a recommended action whether it's installed onto Windows 10, 8 and 7. Also, be sure you're running the latest version of VersaWorks Dual, which is v1.6.8 (as of this writing)...

Hey Nordic Reklam, The banding you're experience could be caused by a variety if sources, but it's most likely the result of a material rippling issue. When the material not flat and has buckles/ripping, the ink will be displaced on the material and the human eye can detect that. So, for...

Hey Charly L, It's likely faster if you call your Roland dealer to get them (and they may be local to you). If not, then you can order them from our customer services department at 800-542-2307. Take care, rn

Hey Charly L, The screws holding the head plate to the head are 2mm x 8mm. The Roland part number is 31679902, but they're only sold in a pack of 100 (about $10 bucks). The screws holding the head plate to the carriage assembly size description is "PAN M2.3*8NI". The Roland part number is...

Hey rydods, We do not have an documentation that illustrates how to syringe the cap top, but based on the description you've provided, we recommend performing 1-2 powerful cleanings. That's usually enough to get ink flowing again. If not, then we recommend that you contact your regional...

Hey ams, Here's a link to supported materials. GR Series Large Vinyl Cutters Applications. Anything else would need to be tested. You can work with your regional Roland dealer and request for them to test whatever material you need to have tested. Also, FYI, the maximum media thickness for...

Hey Engstrom Graphics, Printhog is right, if the grainy print occurs on another printer, such as a desktop printer, then the problem is the artwork file. If you have additional questions or need extra support directly from Roland corporate support, please submit an "official" support request...

In response to your questions above, you're right, the original SP-300 requires a special "dongle" version of VersaWorks, which was $995, it's been long discontinued and is not available for sell any longer. If you don't have that dongle version, then don't waste your time, Roland does not have...

Hey brit, The contributors above have all provided great suggestions and we agree that it's looking like time to replace the head. Contact your authorized Roland dealer to discuss getting the head replaced, installed and the printer back up and running. If you have additional questions or...

Hey enzo972, We don't have a documented procedure for this repair/replacement. Dealers are training on how to repair/replace parts, so it's recommended that you consult with the dealer that sold you the part. They should be able to help you. If you have additional questions or need extra...

Hey mvp-graphics, Tizz is right, static can be a significant contributor to deflection and over-spray, along with a possible encoder scale/sensor issue. Based on the description provided, we're thinking static. We’ve even published a static bulletin available for viewing here...

Hey Karen in Ocala, jfiscus is right, it really looks like a dirty encoder. You can attempt to clean it, but if the issue continues, the encoder sensor may be fault. Call your authorized Roland dealer if the issue continues. If you have additional questions or need extra support directly...

Hey signguy35, Pacific Coast Sign is right, there's no video produced by Roland to support the scraper replacement because it's to be replaced by an authorized service tech. We'll encourage you to contact your regional Roland dealer and discuss this with them (having them come to your location...

Hey Jim Hill, You didn't indicate which VersaCamm you actually have. Most people with your question are running the SP-300v VersaCamm and wonder how to get it working on Windows 7, 8 and even 10. If this is your machine, we have you covered. Years ago, we published the guide to help with...

Hey K2, VanderJ is right, the problem is likely the encoder sensor. You should call your Roland dealer to discuss this with them and possibly order a replacement sensor. Take care, Roland Technical Support Roland DGA Corp. rn

Hey K Chez, When color shifts as you've demonstrated, the problem is either hardware (ink starvation) or software. In this case, the hardware seems fine, so the focus will be software. You did not indicate the RIP application you're using. The SP-300 uses Roland ColoRIP for processing data...

Thanks for sharing your experiences and the solutions, it will help everyone. Take care, Roland Technical Support Roland DGA Corp. rn

Hey cyclerc, Considering Service Call 0110 continues after replacing those parts, we suspect the issue is related to the drive wire (carriage slippage on the wire) and/or wire tension. You may want to investigating those considerations, but if the issue continues, you should contact a regional...