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Hey Ronl1975, VanderJ is on the right track. After you've performed actions recommended to remedy the issue, we suspect all will be fine. However, if you have additional questions or need extra support directly from Roland corporate support, please submit an "official" support request form...

Hey Banners2Go, This seems to be an ink starvation issue (the ink cannot replenish the damper fast enough to keep pace with the print). To confirm this, try printing in uni-direction mode. Printing in uni-direction is just in the hopes of getting a print out the door. It's our official...

Hey Vincent, LFC911 is on the right track, the issue is likely related to the encoder scale and sensor. Since cleaning it did not work, it's time to contact your authorized Roland dealer to discuss inspection of the printer. They will take care of you. If you have additional questions or...

Hey antant77, You're right in indicating the VS-640 and BN-20 use the same print head. As a matter of fact, Roland ONLY has one print head part number to be used in these printers. We do not attempt parts substitution and strongly discourage that practice. So the differences would be...

Hey hollywoodhd, Other contributors (above) are correct and we concur with their suggestions. However, if you struggle with producing quality cuts, we can continue this troubleshooting session by having you submit an "official" Roland support request by completing our form here: Product...

Hey s7grafx, VanderJ is right, the problem could be related to failing data cables and it's a possibility. Now, considering the volume of parts you've already replaced, it's Roland support's recommendation for you to contact your authorized Roland dealer to get another opinion and get the...

Hey IsItFasst, Color contamination in prints can be caused by a variety of factors, color management settings being the most common. Since Roland does not troubleshoot in user forums, if you want to continue this conversation, it's strongly recommended that you submit and official Roland...

Hey phototec, You didn't specify which Roland printer you're using, but if you have a model with a Takeup system, definitely use the Takeup. That will add tension to the front and rear of the material, likely keeping it flat and feeding forward consistently. Also, lower the printer's vacuum...

Hey crny1, Both InkjetAuction and dale911 are correct. The problem is likely related to a dirty/soiled encoder scale, so cleaning it should help; and when printing at a lower resolution, the variable dot type changes and can mask the problem. Ultimately if the problem persists, it's...

___________________ Hey crny1, Oksigns (above) is correct in implying that every nozzle has a purpose and if if the printer loses "...2 more nozzles or any 1 on the B head...", the head may need replacement. You may be able to mask the problem by laying down more ink (by increasing the print...

_________________ Hey rjssigns, You guys are all on the right track suspecting the problem is related to the encoder scale and sensor read. Once you have the new sensor installed, let us all know the results. If the problem continues, however, Roland Corporate Support strongly suggest...

_______________________ Hey Jake112, Considering all the troubleshooting performed so far, we may need to receive your file for evaluation. To start this troubleshooting process with Roland corporate tech support, we'll need you to complete our support submission form so we can create a...

__________________ Hey houseofgrafix, VanderJ (above) is correct, the limit initialize will likely help, but only Roland authorized dealers have the procedure to perform that correction. Please contact your Roland dealer ASAP to discuss getting this issue resolved. They may have to go onsite...

___________________ Hey divers2deep, This issue seems to be ongoing for quite some time and there's no need for you to continue struggling with this issue. It's recommended that you contact Roland support and get help with this ASAP. We'll need you to complete our support submission form so we...

______________________ Hello K2, We want to assure you that the dealer's that appear in our locator service online, are currently authorized to service devices and sell parts/consumables. We encourage every purchaser to work with the closest dealer, so in the instance onsite service is...

Hey jfk252, You may have tried this already, but simply unplug the cutter's USB cable and AC cord (from the wall). Leave the AC cord unplugged, for a minimum of 30 seconds, plugin the AC cord only (leaving the USB disconnected) and try using the machine again. If it works, plug in the USB...

Hello Warregosigns, If you end up replacing the dampers and the problem continues, then there's no need for you to continue struggling with this issue. Just consult with your regional Roland dealer and they'll take care of you. They'll get the printer up and running for you. Just an idea...

Hey Zigns62, The problem you're likely encountering is an IP conflict at the computer and printer. Roland support does not provide troubleshooting on open forums, and there's no need for you to continue struggling with this issue. So, it's recommended that you contact Roland support and get...

Hey Pink Pig Print, Joe House is correct in his post recommending that you discuss all your needs, desires and budget are for a machine. They can guide you to the best fitting printer for you and your business. Either machine is great, it's just a matter of pairing you with the most...

Hey Skinz, Be sure to let all of us know how this all works out (if the new caps and possible new head resolves the issue). Ultimately, if the issue continues, it our recommendation to contact your authorized Roland dealer and they'll get the printer running well (just an idea). Take care...