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Ask your dealers about the Mimaki UCJV300 Modification procedure to increase the vacuum power. It's a known issue on this model and they have a kit to improve the vacuum performance.

As long as the registration marks are read without error, the cut should be accurate. If it's not, the print/cut alignment needs to be done. Also make sure your pinch rollers are as evenly spaced out as possible and make sure there are rollers on the edges of the material.

Try sending it as a PDF instead. I'm also thinking that maybe your EPS save settings have some sort of option that is called something like, "Convert spot colors to ... something." If you see anything like that, make sure to uncheck it. It sounds like the spot color is just getting lost in the...

Sounds like you need a new cap top. The cap top prevents the head from drying out when not in use and it also is needed to create a seal when the cleanings run. I'd replace that and see if it recovers the nozzles better. Head soaks can recover nozzles even when the cap is bad but a good cap...

Yup. For the longest time our receipt would say "Signage Specialist" instead of "Solventinkjet.com" and people would call all the time asking why they had a charge on their card. But sometimes people would just charge back without calling!

It's not that easy unfortunately. Someone has to pay at the end of the day. The bank never pays so it has to be the card holder or the merchant. If it turns out the card holder's card was stolen, the merchant pays 100% of the time. Basically it's up to the merchant to detect fraud. That's why...

If you want to run the head wash function you need all 8 cartridges. You can also do it manually with a few cartridges and a syringe. It's up to you which way is more convenient!

Also try just putting the cut path in the print layer as well.

For some reason I've never used Rasterlink tools. I always just open them directly in Rasterlink. This might not be it but try unlocking the cut layer. It's locked in your picture so maybe it's preventing it from being saved in the file. Does the cut line show up in the print preview in Rasterlink?

I'd say $3500 - $4500 at most. You can get a new machine for around $10k so you have to compete with that.

How are you bringing it into Rasterlink? If you're using the FineCut plug-in you need to designate the cut layer even if you have the spot color set before sending the job to the hot folder. If you just open the file in Rasterlink it should work the way you're already setup though.

There's usually 2 situations with chargebacks. 1. A criminal simply used a stolen credit card to order on your site and 2. A customer isn't happy with the transaction. In the first case the only thing you can do is prevention. Learn what a fraudulent order looks like and ask for more...

It's in service mode (Power on while holding function 1 and function 3) in the adjustment menu and is called, "Head Wash". When it asks you to go fill the ink again, that's when you would turn the machine off and change parameter 32.

Gotcha. You should be able to use the ethernet port on that machine for both communication and emails. I believe Mimaki recommends a cat 6 cable but it should work fine. I feel like some techs have issues with customer's networks and just don't want to deal with it so they say, "just use USB" to...

You are correct about the ink line between the lines. You can actually just use those connectors that are already on there. They have little rubber stoppers that you can pull off and attach the line. You're also supposed flush the system before switching colors as well. Once the system is...

lol sorry. I just mentioned his name because it will notify him to this post. He's a tech who works on Rolands and knows more than me. I believe he's actually up in the north west so it might be something he could help you with in person as well. He works for a dealer I believe.

Always a good thing to do! I've installed 4 or 5 of these machines and they definitely had some bugs that were frustrating to deal with at first but have been fixed for the most part. It's a great machine for the price and all of our customers eventually told us they love the machine once we got...

I am not 100% sure to be honest. The JV100 uses a non-Epson head so my guess is the AS5 inks are the inks the head manufacturer sells to Mimaki. The rumor is the heads are Brother brand but I haven't confirmed that. I have 1 customer using them and he really likes the color and quality. He's...

Checkout the AS5 ink for the JV100. It should be cheaper. $288 per 2 liter.

The 440 cartridges are $128 list so 29 cents per mL. The 2l bags are $421 list so 21 cents per mL. That's from the latest Mimaki price list.