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About 3 days ago the light magenta color stopped printing on our FB 700. Both LM heads stopped immediately and went from firing almost all jets and a near perfect jet health test to zero. The fact that both went out at the same time steered me away from it being the print heads. Initially I...

I have a question about maximizing the cut area and minimizing waste. See attached pic. Up until now, the green area represents the area we cut. It is my understanding that the cut lines have to fall completely inside of the cut marks. But will it cut in the area shown by the red box? In...

We use Onyx PosterShop to run 4 printers and we want to add a plotter to Onyx. (We use the Mimaki FineCut Illustrator plug-in to run our current Mimaki plotter and you can't add a second plotter to this software). So, we installed another Mimaki plotter in Onyx PosterShop yesterday. After...

We have 2 Mimaki plotters. One is a CG-130FX and the other is a CG-160FXII. We currently run only the CG-160FXII and we use the Mimaki FineCut plug-in with our Adobe Illustrator subscription. We want to use the CG-130FX plotter at the same time, so we can cut two jobs simultaneously. We...

We have an HP FB700 and an FB550. We use Onyx RIP software for both. Lately on the 700, our greys are olive green. I am confused about the RIP software because in some places within the software "(info", for example), it says "Output: 4 colors" even though the printer is a 6 color machine...

We have an HP FB700 and an FB550. We use Onyx PosterShop RIP software for both. Lately on the 700, our greys are olive green. I am confused about the RIP software because in some places within the software (job info for example), it says "4 colors" even though the printer is a 6 color...

Our HP360 latex printer has been throwing an 86:01 code. It will not initialize unless you change it to start in diagnostics mode. When you run the scan axis test, the carriage moves a foot or so then shows an 86:01 error. I have tried the Carriage Lubrication test and I get a 42:?? error...

We would like to run our CG160 FXII where we can capture the plotted jobs on a roll without cutting each job off the machine individually. The problem is, when you lift the rollers to make an adjustment, then hit ROLL, it scrolls to the front edge, or about 15', whichever comes first. We then...

Our HP 360 Latex printer will not let us upgrade the firmware. We have tried for over a year to make it work. Here is what we have done: 1.) Use the printer interface. It says new firmware is available, and it downloads the new firmware, then we get the error "The firmware package update is...

We have two laminators - a Royal Sovereign and a GSC. We have lost two of the roll holders that slide over the hexagon shaped bar and insert into the ends of a 3" core of either laminate or vinyl. The part is the exact same for both of our laminators. Anyone have a couple of extras they want...

We have used a Gerber Edge in our business for decades, but the process for replacing the print head when a pixel goes out is just too cumbersome and expensive. We have an FX now, but we have had 1s and several 2's through the years. We use the Edge mainly to print white on color vinyl. We...

We have a HP FB550 and the UV bulbs were replaced less than 100 hours ago. We print plastic tags on rigid polystyrene and we use a COLEX digital cutting table to cut out the material. When we print black ink and it is a full bleed, apparently the ink is not curing all the way through. The...

We have an HP FB550 but I suppose this question is the same for any UV flatbed. Where do you dispose of your "empty" ink containers? Sometimes our ink boxes are truly empty, but other times, they have a little bit of ink left in the box. Is it safe/legal to put these in the dumpster? Take it...

We have a CG-160FX11 running on a Mac computer. We bought this plotter used with some other equipment and there was no software disk. An employee had a smaller Mimaki plotter of his own and he "loaned" us his disk so we could run the machine. He says there is no way to get this software and...

Our plotter is a CG-160FXII. The software is Mimaki Fine Cut 9 and we are running it on a Mac. We are having trouble on long cutting runs (10'+) with the plotter finding the registration marks, but up until now we have only put them at the corners. We weren't aware of "intermediate...

We purchased an HP FB550 in December of 2018, so it is just over 2 years old. It has been a bit of a lemon. We have had thermistor issues, encoder strip issues, but the final straw was an ACM headstrike we had last week. It was our fault (damaged leading edge on ACM) and it lead to the head...

We have an HP310 and an HP360 latex printer. One of our largest customers changed their logo color to 2347C, which is a very vibrant, bright red. We have played with CMYK values but we simply cannot hit this color and our attempts are just too dark, or too pink. To add to the confusion, we...

We have a Gerber Edge FX with a printhead pixel starting to go out. We have had this problem with an Edge, Edge II and with the Edge FX about 3-4 times in the past 12 years and I have always been able to avoid the absurd (to me at least) process and expense for buying one from Gerber. Between...

We took delivery of our HP FB550 two years ago. We do a test print every morning and several heads require multiple purges to get back to an acceptable level. This is happening more and more recently. I am wondering if this is related to the temperature in the room where the printer is. We...

Bubbles and issues on thicker substrates! We have two cold laminators and they both have play in the top roller that I'm not sure should be there. They are: 1.) Royal Sovereign RSC-1650C 2.) GBC-1064WF We are mounting black vinyl on a 1/4" thick piece of glass and we are getting bubbles. My...