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I'm out of ideas for this problem now after reading other posts here and google, i'm wondering if anyone has any ideas i've missed before i pay someone to come and service the machine or ask the bosses to replace it. So i still haven't solved the problem where i can't cut a printed graphic with...

Hi there, at my workplace I use a Summacut D160R to cut things printed with a HP Latex 365 but recently it seems to be getting worse at cutting where it's supposed to. For example - just did a vinyl print of about 2m length, I had a 10mm bleed on it, but from the start to the end it still...

Hi I'm basically a noob so bare with me I've used a latex 265000 for most of my employment I was thrown into, now we had to upgrade to a 365000 due to lack of parts etc, and its new way of curing/drying is driving me mad. Most of my substrates I've always used warp inside the printer and...

Coming from a HP Latex 265 which never had this problem - Does anyone have any ideas why my vinyl does this sometimes (see photo) - which also causes the vaccum (on any setting) to not working properly so the vinyl lifts and print gets scraped by the head. (see other photo) - is the metal...

Hi, we have recently upgraded printer and software, I'm looking at recouping some cost by selling on the previous Onyx licence dongle/key (the software cds/box are long gone however, but i believe its all available to download online) - do we need to de-register the key first, does anyone have...

Hi everyone, Could anyone point us in the right direction of solving this problem, we're all of a sudden getting these black streaks / streaks of colour not cured on our printouts (see image). We've tried changing print-heads and the Ink Maintenance Kit so far but still getting bad results on...

Hi, we're using Onyx 10.2.0.227 with a HP Designjet L26500, in the last two days it's started saying *** HP Designjet L26500 Warning : Media type mismatch although carries on printing. When loading Matte adhesive vinyl, we're selecting Self-Adhesive on the Latex printer, and we haven't...

Hi, don't know if anyone could help with this query... When we first started logging the amount of substrate when loading in substrate on our HP Designjet L26500, I remember a case when Onyx PosterShop Rip-Queue warned us that we tried to send something to print that was too long for the...

Apologies in advance, i'm not a expert with this stuff hence asking for help after google attempts! We're using an ONYX workflow with our HP Designjet L26500, the rolls of vinyl substrate we're using indicate they're 1372 wide on the packaging, but attempting to print anything over about 1300...

Hey there, I've started a new job where we have a SummaCut d120 at our disposal which I think we could be using for more things. Every now and then we print around 60-80 posters on a roll of paper substrate/material, two side by side for quite a length, then these are manually cut these out...