Need Help Have a problem with adhesive residue on a window

[Annette Asberg]

Hi again guys
I have a problem with one of our customers saying that the transfertape we used to install her window graphics left a film on the window that they can not see through. The tranfertape was TranferRite medium and she has some kind of tint on her windows. Have anyone else encountered this problem?

 

[Billct2]

That is a new one to me. Is her tint a film or is the glass itself tinted? You did the intsall and didn't notice it? Have you tried cleaning it?

 

[WhiskeyDreamer]

I have a question. The tint is applied inside the window. You applied on the outside? If so, there's no possible way the transfer tape caused an issue with the tint.

I've had transfer tape leave a residue/impression in the past, but wipe it with a bit of alcohol and it goes away.

Do you have pictures?

 

[Gino]

Did you forget to remove the transfer tape, itself ?? I've never heard of such a problem. In fact, unless you did something majorly wrong, it's not even possible. Tell me you installed on the opposite side of the tint.

 

[MikePro]

could just be adhesive residue from past vinyl removal, that both remover and installer failed to notice. either way, installer should be leaving the jobsite with project lookin' pristine, and pictures to prove it, or client will decide they don't wanna pay (or at least on time).

 

[Annette Asberg]

Did you forget to remove the transfer tape, itself ?? I've never heard of such a problem. In fact, unless you did something majorly wrong, it's not even possible. Tell me you installed on the opposite side of the tint.

I think the tint is on the same side as were I added the vinyl. I am on my way down there to look at it now and I will add pictures if it's possible to get any that will show the problem

 

[Annette Asberg]

I have a question. The tint is applied inside the window. You applied on the outside? If so, there's no possible way the transfer tape caused an issue with the tint.

I've had transfer tape leave a residue/impression in the past, but wipe it with a bit of alcohol and it goes away.

Do you have pictures?

I think the tint is on the outside where I added the vinyl. I am on my way there and will add picures later today

 

[Gino]

Don't think I've ever seen tint on the outside.

 

[iPrintStuff]

Glad I’m not the only one that’s scratching my head at this. Pictures please!

 

[Annette Asberg]

could just be adhesive residue from past vinyl removal, that both remover and installer failed to notice. either way, installer should be leaving the jobsite with project lookin' pristine, and pictures to prove it, or client will decide they don't wanna pay (or at least on time).

We installed it when it was dark and it can't be seen when it's dark.

 

[jfiscus]

Never seen this before, but I have seen residue from window perf that only wanted to come off with window cleaner, not rapidtac.
So if there is possibly something, run by the dollar store and grab a bottle of each.

 

[Johnny Best]

Well since the tint is on the outside I hope you did not remove old vinyl off the tint.
That’s not adhesive that they are seeing but probably gosting from the transfer paper. Just clean with clean paper towel with Sprayway glass cleaner. Don’t rub hard so as not to scratch the tint film. Use soft paper towels.

 

[Annette Asberg]

So here is a bad update.
There is no tint on the window but a protective film and our trafertape took off one layer of the film and there we are. Don't know if you can see it in the pictures

 

[Billct2]

A protective film that can't handle transfer tape? Sounds like you have a mess on your hands.

 

[Annette Asberg]

Yes that's what I thought too

 

[Gino]

Are you talking about these areas ??

 

[Annette Asberg]

I'd figure out who may have done the glass work in the building, or find a local shop and see if they will meet you on site to tell you what you are seeing. The idea of a protective film getting ripped off by premask is kindly laughable. You may be able to offer to fully strip the garbage film off the windows...?

Thank's JBurton I will and hope for the best

 

[Annette Asberg]

Are you talking about these areas ??


View attachment 143413

No I think that is from shadows inside the store. I have circled the line were the transfertape ended

 

[GAC05]

Protective film on the exterior glass? That is really odd. There are window films that install on the outside but they are used when there is little or no access to the inside. What you have there does not look like that at all.
Old or failing tint (installed inside) can look like what you have there.
3M tint film have (or had, its been a while) a scratch resistant coating that breaks down over time and gets brittle. Put tape or premask on it and it comes right off like peeling sunburn.
Definitely need to find out what the window treatment was before you try to fix anything.

 

[Johnny Best]

Looks like the customer is going to want you to fix this situation. Make sure they get the tint on the inside this time. Not much profit on this job.