Quality Check

we recently had a client come in and ask us about a job he just had just got done from another shop. He was asking if he had a shotty wrap done or if this was the norm. He would have brought it to the attention of the shop but he didn't take a close up look at it after it was done and it was only when he got home did he take a full close up look. He said there were wrinkles, bubbles, and pieced together spots. he called the shop and they said that this is normal and everything will flatten out over time.

we told him a lot of the bubbles will dissipate and flatten out so that is normal(doesn't look good at the start but they will go away) and depending on the material the small wrinkles might do the same(cant guarantee since we did not know the material).

After seeing this wrap I am wondering what others will let go and what would be called for a reprint?

attached are photos for a reference.
 

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Gino

Premium Subscriber
The only thing I see is, perhaps better planning where the seem ends up, but not seeing the overall scheme of things, it's hard to tell. Ya never wanna be in the middle of a squabble like that. I'd just tell him, it looks fine and be done with it.

Question for you....... how is it, you consider him a client, but he got his wrap done elsewhere ??​
 

eahicks

Magna Cum Laude - School of Hard Knocks
The seams are ok. The photo with the bubbles (image2)....those shouldn't be there if it's proper air release wrap vinyl. They should press out with a finger. The other wrinkles (image 3) is pretty bad to me, and indicates it might be 3m 180C, as I've had that issue with the stuff. They might flatten some later, but not much.
 

SightLine

Member
The wrinkles are a bit of a problem. Easy to miss a bubble here and there when installing but we always make sure to move around a lot at the end to change the lighting angles to catch any. The wrinkles should not happen, that is an installer inexperience issue. Are they bad enough to warrant a re-print? That depends on where they are, how bad, how many and how the client was educated on having realistic expectations. Give a client no information and they will generally expect an award winning show car install if they do not know better and have never seen another typical wrap up close. Can we do a show car quality wrap, sure, but it will cost you a LOT more.
 
The only thing I see is, perhaps better planning where the seem ends up, but not seeing the overall scheme of things, it's hard to tell. Ya never wanna be in the middle of a squabble like that. I'd just tell him, it looks fine and be done with it.

Question for you....... how is it, you consider him a client, but he got his wrap done elsewhere ??​
Thats kinda what we ended up telling the client. We also just call someone who walks into our shop a client. What do you call someone who comes in?
 

Gino

Premium Subscriber
Lotsa things. But they ain't a client til the buy something and we make money. Otherwise, they might be a thief, jacks$$, potential, PITA, oh no.... not them again, Time-waster, my neighbor, frickin' democrat...... the list goes on.
 

Bubba06

Just Somebody
Maybe i'm a bit of a stickler, but that would have never left my shop with those wrinkles. It dont matter if I'd of had to reprint or not.
Plus it looks like the wrong squeegee was used, with all those scratches on it.
I'm not perfect by no means, and I'm probably no where near the best, an it may take me a little longer, but it wont leave like that.
The air bubbles, I can understand a few of them.

Clients are the ones that keep you in business, not just ask you to critique other shops work.
 

Notarealsignguy

Active Member
I would never criticize or offer a negative opinion on another shop's work to a customer. When you go down that road, you set the stage for them coming back and being the pickiest customer you have ever had or getting bad mouthed in return. I would tell them that they could have done a better job but its not terrible and none of us are perfect.
 

CanuckSigns

Active Member
I had a similar situation back in April, client got his van wrapped at a shop out of province for some reason, brought it to us to take a look at, I had no prior dealings with this guy or his company, asked me to take a look at the wrap and see if we could "fix" the issues, the issues he saw were fairly minor, a few little corners pealing up, a few small cuts that were poorly done, but overall for a work van it looked pretty good. asked me to quote him on fixing the issues, told him to contact the original company as i'm sure they would help him out, he insisted and I told him i don't want to be in the middle.

Judging by how minor the issues were I could see him wanting a showcar quality wrap on his ford transit connect and never being 100% happy.
 

The Yanki & The Brit

The Yanki & The Brit Signs and Radio Show
If the customer comes to pick it up, and doesn't give it a halfassed good looking over, he is just as much to blame. I make sure everyone looks things over before it actually becomes theirs. But I also don't point out every little this and that. Let them sort it and carry on. Once they pay, it's theirs. This isn't thirty years ago where you busted your back to make everyone happy.
Not a world I'm happy to play in, but it is what it is.
Oh, I've heard of SHODDY, but whats SHOTTY mean? Full of shot gun blast?
 

Stacey K

I like making signs
I would tell him it could be a little better but it isn't bad. The bubbles will go away, the wrinkles might mostly go away also. Don't set yourself up for this guy to bring his next truck to you and expect 100% perfection. Yikes.
 

ikarasu

Active Member
Have you guys ever had wrinkles like that go away? If you get a small wrinkle like that... heat usually will push it out and into shape (While leaving a mark). But those look like they were big wrinkles that have already been heated down... so I doubt they will go away at all. If they would... I'd expect the shop to have done it! They wont go away on their own without heat / pressure.

Is the black vinyl a print, or cut letters? It looks like cut letters to me... in which case there shouldnt be nearly as many bubbles...and I get a feeling they cheaped out on the vinyl for that... in which case I doubt it'll go away.

The joins on the back as well...such an odd place to put it...as well as the big white section between the doors, it looks more like the vinyl has already shrunk from over stretching in that area... which is weird!

all in all, I'd say it's not a good wrap job. It's something a "Sign shop" with a printer/laminator would spit out without proper knowledge of how to wrap a vehicle which happens all too often. That... or it was done by an installer in training, or someone having an off day.
 

Billct2

Active Member
I wouldn't say that was a good job. The seam isn't done well and is that white showing through on the panel behind it? And the wrinkles look like they were worse and that's as good as they will get. Whether it's an acceptable job is another question. Some clients prefer price over perfection and some trucks aren't worth being fussy about. But that should be settled up front.
 

JBurton

Signtologist
Well sh*t. I point all of this stuff out to my customers if they ask about their wraps. This is in bad taste/ethics? I do not offer wraps any longer due to reprinting stuff like this at every turn, and never having enough volume/time in the first place to get speed to where it needs to be.
 

Gino

Premium Subscriber
Sorry....... I was just looking at these pictures on another computer. Now, I see the folds and wrinkles in the white. Yeah, that's not too plenty good.
 

Notarealsignguy

Active Member
Cant tell from the pictures what it actually is but it looks like some text and 2 stripes with a pinkish red back? If that's the case, why wrap the assumingly white van in white to get 2 stripes and black text?
 

ikarasu

Active Member
Yes. I show them the wrinkle, they say it's just a work truck and then they drive away.
:D if we have something like that we usually offer a discount. Of course every customer is different.

Work Truck vs police car vs customers vehicle. If it's a police car or customer vehicle we just fix it.... We'd never send it out like that. But honestly Wed never do that.... Why continue wrapping if you see a big crinkle? Lift it up, heat it back to shape and try again (depending on the print and design it's usually not noticeable).

**** does happen.. And if the customers OK with it that's one thing.

Telling the customer it'll magically go away is wrong though. What are they going to do in a week when the customer comes back complaining it hasn't?
 

Notarealsignguy

Active Member
:D if we have something like that we usually offer a discount. Of course every customer is different.

Work Truck vs police car vs customers vehicle. If it's a police car or customer vehicle we just fix it.... We'd never send it out like that. But honestly Wed never do that.... Why continue wrapping if you see a big crinkle? Lift it up, heat it back to shape and try again (depending on the print and design it's usually not noticeable).

**** does happen.. And if the customers OK with it that's one thing.

Telling the customer it'll magically go away is wrong though. What are they going to do in a week when the customer comes back complaining it hasn't?
All bullshittin aside, I won't give a discount for a screw up. It either bothers you or it doesn't. If money makes it better then you are nitpicking.
 
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