Wow, you guys are a tough crowd.
Guess we've been lucky. Other than snow or ice closing down a hub or getting a package a day late here or there a few times in almost 40 years, I have no qualms with any of them. The mail gets to where I want it in what I consider a reasonable amount of time and my UPS and FedEx is just about always perfect.
Many years ago [
late 80's], we sent some
signs to Ontario California with the proper zip code. It ended up in Ontario Canada and sitting on a dock. We had a company with cranes and buckets set up to install the
signs and were waiting on site for these
signs for over 4 hours. Everything was set up perfectly, except someone mis-read the address. UPS had the packages in California early the next day... paid for all the extra delivery service....
PLUS also paid for the crane, bucket and men sitting around for a full day. We received a check from UPS for something like over $3,000 plus a nice credit to use them in the future. Remember, those prices are from like 1989.
They made good for us. There are hiccups in every business, and I guess if I was experiencing the routine lousy service you guys are talking about, I'd be complaining, too.