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If you can post a video of the cutter tracking the material I am sure I can figure out why it is drifting on you. Depending on the age of the cutter, it's possible you may need some new pinch rollers(just the outer two are critical for tracking/feeding) but there are couple other things you...

Hi Harris, This sounds like it's either the left media clamp not functioning correctly and staying engaged which prevents the machine from completing its bootup process or the left feed motor is starting to go. If the clamp raises and lowers during bootup, and there is no media jammed up...

Hi Gary, Any of the RIP options you listed would work but I would say that Onyx is the most commonly used of the options listed and it has a nice clean workflow with the Summa. If you end up going with Onyx, and would like to use the barcode workflow, just keep in mind that you would need to...

I was definitely at the show and I am guessing we probably met down there at some point. Feel free to contact me any time if there's ever anything I can do to help. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Good morning, If you purchased this flatbed during the promo period(May 4 - June 24) the Pro Pack upgrade was included at no cost so you shouldn't have been charged for that. The upgrade normally costs $2,190 also, so if you were able to get that for $1,400 you got a good deal on that...

Call and discuss what exactly, Adam? Do you even still have this machine or just flinging mud for no apparent reason at all? This is all well documented and if anyone has any questions about what happened you can reach out to me and I would be happy to provide all the details. Given Adam's...

Hi Carl, The first step would be to install the correct USB driver. In this case you have the SummaCut R Series, which uses the latest USB cutter driver(version 10 if you have Windows 10), and you can download that here - https://www.airmark.com/pages/summacut-vinyl-cutter-downloads. Once that...

After speaking with our tech team they did not think it was possible but I included that question with my request for availability just in case there aren't any available. I will keep you updated as I get more information but feel free to reach out here or via email if there's anything else I...

Good afternoon, I would agree that the standard router would work just fine and I received the message you sent us earlier and am looking into availability for one of the 1330 router systems. That particular model has been discontinued for a few years now so it may be a long shot sourcing one...

This has all been documented already, but if you want us to disclose all of the details again I am happy to. Not sure why you are still so upset with us or the Summa brand at this point but feel free to share why you are upset with us today. I look forward to hearing why you are so upset. Best...

I would do what I suggested and try using GoSign or Winplot before you do any other steps. If everything works using GoSign or Winplot then the communication errors are being caused by Flexi and you would need to do some Flexi troubleshooting at that point. It's highly unlikely that the firmware...

Have you tried running any jobs using GoSign or Winplot to see if you lose communication mid job? I would give that a shot and I suspect that the jobs will function correctly with those two programs and that would confirm that Flexi is causing the issue. If you continue to have communication...

When you installed the Keyspan RS232 adapter, did it include an installation disc for the adapter? If not, that is likely your issue. The driver you need is for the adapter itself, not the Summa USB driver. If you did install the driver for the adapter, and you've already tried multiple USB...

Good afternoon, You can fix this by going into the service menu on the touchscreen menu on the cutter. You can access the service menu by pressing down and holding under the S in Summa(should be top left) and then select service menu. When you are in the service menu you just need to scroll...

I would agree with Frank and say you need to do a media/OPOS calibration in this case to see if the sensor is functioning correctly. You will need some black vinyl in order to do this calibration. It is possible the sensor itself could be defective, or there could be a loose connection with the...

The price will vary a bit depending on the age and condition of the machine but if it is in good condition it is definitely worth somewhere around $1,500-2,000. Retail on the D160-R's was $6,790 so I think you should definitely be able to get a decent amount for the cutter unless it has any sort...

We have offered these extended support plans for customers out of warranty for quite some time now, mainly to support customers who purchased from other dealers who couldn't support them adequately on their Summa products. Often times we will still provide support to our customers out of...

In Axis Control you just need to hold down the shift key when you launch the program and the service tab will appear. From there you can get into the settings that you described. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Good morning, The packed dimensions of the F1612 crate are 106"x88"x50" and weighs just over 2,000 lbs. when packed with the tools and modules. Assembled dimensions for the F1612 are 94" wide by 78" long and 44" tall if you get the system without the router(as I assume you will be if you're...

Good morning, While it does look like you need to manually align the head(the left sign will need to be adjusted so the overlap meets up correctly) if you have already cleaned the print head and are still getting that white line the runs the full width of the print, you will need to replace...