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It's possible the different parameters could be potentially causing some of the inconsistencies from job to job but based on what my techs are telling me it's much more likely that the mainboard is starting to have issues that could get progressively worse over time. One thing you could try to...

Tech suggested updating the firmware, but it looks like based on the version you mentioned above that you have already done that. Here is the reply I got from tech after letting them know you have already updated the firmware - "the internal errors are typically semi conductor / memory errors...

It sounds like you may have already resolved the issue, but I have attached a flex cut setup document to this email just in case you or any other users may need instructions for dialing in the flex cut. Feel free to contact me if you continue to have issues and I can offer up some pointers...

The blade should not be sliding out of the blade holder unless the blade holder has been damaged or if the blade has not been inserted correctly. I would double check to make sure you are using the correct blade and blade holder combination and check the blade holder to make sure nothing has...

Good morning, What software are you using to send the cut files to your Summa? Have you recently changed computers or updated any software on the computer that is connected to the cutter? Just wanting to rule out anything software related, if possible, before moving onto any potential hardware...

That would have been good information to include in the original post. I have had some users use packing foam as an alternative to the milling mat, but that can be a little inconsistent compared to the milling mat. Also, it looks like you are cutting pretty deeply into the mat and you might be...

Hi Nathan, What cutting software are you using to send the files to the cutter? If there is communication through Camera Control then this likely isn't a driver related issue and you probably need to configure the correct port in your cutting program. Also, you need to run Camera Control in...

Hi All, We have replacement milling mats available for anyone who needs them. Here is the link to our web store - https://www.airmark.com/products/milling-mat-for-router-system. Feel free to PM me directly if you have any questions. Best regards, Phil Johnson Airmark Corporation...

Good morning, These rollers are referred to as assembly cassette bay rollers and the part number is 420-309. We have them in stock and can ship right away if you need them. Give our customer service team a call at (800)527-7778 and they can help you out with your order. We have all the other...

Hi Dennis, Sorry to hear about the difficulties with your Roland cutter. That particular model has repeatability(cutting accuracy over distance) of 4-6' so anything beyond that 6' mark will usually start to drift on you. If you're getting 12' with accuracy then you are doing much better than...

It looks like the blade depth is fine and the material with laminate is less than 6 mil so theoretically this should be possible. Have you tried cutting the path twice, maybe with a lower pressure setting, to see how well that works on this material? Best regards, Phil Johnson Airmark...

If you're both referring to the autoload function, which measures the length and width of your media when you load new rolls or sheets, then you can turn that off using the Summa Cutter Control program. Just launch the program while the cutter is powered on, has media loaded, and is connected to...

What type of material is it that you are trying to cut and are you trying to cut all the way through the material with a kiss cut? It would be really helpful if you could post a video showing the problem and include the cutting parameters you are using like you cutting force, cutting speeds...

You probably need to reconfigure your port selection in Winplot. Test the communication using Cutter Control to determine which port you are using then launch Winplot and click Design>Cutters>Setup Cutter. Then select your cutter and the plotter-cutter setup screen will populate and you can...

Unfortunately you will not be able to use FineCut with your Summa cutter. Winplot is a good, albeit very basic, cutting program that works with the older Summa cutters like the T750 you are using. Other programs like FlexiSign, Signlab, etc. will work as well if you have access to either or...

I just googled the version 25 that it said it installed and it's showing this as an educational version of the software. Is this an educational or trial version, Ginger? If not, did you check under the file menu to see if the Summa menu is listed? Sometimes the plug-ins and macros don't function...

If you're using the CC2021 version then there is not a plug-in available yet that will work with that version. If you're using 2020 or older then the toolbar will appear under the file menu in Illustrator under the file name "Summa". Best regards, Phil Johnson Airmark Corporation...

Hi Ranel, Have you tried using the yellow OPOS filters to see if you can get better mark recognition on the reflective materials? I have attached a document with more info on that process in case you wanted to give that a try. Also, cutting prismatic or diamond grade reflective is not a...

Thanks for the reply and additional info. If your material is indeed 1mm thick, that would be just under 40 mil thick and the D60 is only capable of cutting materials up to 30 mil, even with the thick materials blade. I think this is one of those situations where you're trying to do something...

Good morning, How thick is the sandblast stencil you are trying to cut? Most companies I work with that cut sandblast stencil use the more powerful tangential cutters which are designed to cut and track heavier/thicker materials. Also, as was previously mentioned, you will need to use the...