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Have you tried an air purge yet? I usually start there with patchy printing. Are you getting any errors?

I agree. I would also flush the pump with a syringe and cleaning solution to make sure it's not clogged.

If you have an OS newer than windows Vista, the OS figures out the connection for you and you can use either.

Plasticizer is an ingredient in the vinyl that helps keep it stretchy and supple. If the material is old or has been exposed to high heat, the plasticizer comes out of the vinyl and contaminates the surface.

A single channel on a DX7 print head has 180 nozzles. A single pass on that head achieves a resolution of 180x180. 2 pass 360x360, 4 pass 720x720. So the head naturally prints 720 in 4 passes. When you up it to 8 pass and keep the 720 resolution, in order to keep it at 720 the head fires fewer...

Filling out the PCI compliance paperwork is one of the most frustrating things to do. And at the end of the day it does literally nothing to enhance security because there is no enforcement at all!

They look like Kroy acrylic sign frames.

Technically it should be exactly the same. Say your profile is 720 x 720 and you go from 4 to 12 pass. They both print 720 x 720 but they just divide it into 4 and 12 passes respectively. Higher passes make it so banding is less apparent at the cost of speed. I usually prefer to make sure the...

It requires a complete ink system flush and then you just need to re-route the ink lines behind the cartridges for the 8 color setup, change a couple parameters to tell the printer it's new ink setup, and then fill it up. Since you're not using white or metallic, the odds of it succeeding...

Does Summa have a stand alone software or an Illustrator/Corel plug-in? Most plotters I work on have one or both of those things and allows you to print with any RIP and cut with the Summa software. But I understand why you would want the ease of just using one software.

Normally when a single channel doesn't fire it's almost always an ink flow issue but since you received the 085 error, it could be electrical. The 085 error is a head heat error. The head is heating up and it's usually because there is a short in the circuit heating it up. The machine tries to...

Sorry to hear it. I haven't been trained on the new printers or software yet so I can't help much. If it were me, I'd push the dealer to help more or see if you can contact Mutoh directly. They used to speak to end users but don't anymore but in your case, you might want to escalate things.

Use a secure password manager or at least change your password every 90 days. If you use an email application like Outlook or Thunderbird, it doesn't make you login every time you want to get your email. It does it for you. Too many people leave the same password on their email server for 10...

Go to Mutoh's website and hover over, "Support". There will be a drop down menu with, "Public FTP." Click that and then navigate to, "Printer information and Manuals," and then, "XpertJet," and then your model. It will have a profile folder with a whopping 2 profiles in it. Not much but hope it...

You can use the memory board from the old head. Saves a little for sure. Thanks!

In my experience it either happens randomly, due to old age and high use I assume, or it happens after a flush. Sometimes it's just too hard of a flush but other times it's the membrane already being weak from age and the flush tipped it over the edge. Unfortunately it's not the manifold. The...

Make sure the new board has a battery installed. I believe I've run into this issue before and that fixed it.

Unfortunately that means the head is permanently damaged internally. Each channel is segregated from the other by a membrane. When it breaks it allows ink flow from the other channels which is why the solution came out of the other nozzle. It's also why the ink is contaminating.

Did you or the dealer set it up? As far as the fuzziness goes maybe the head alignments haven't been done or done properly. These machines rarely come from the factory in perfect alignment. Other than that, get with your dealer and have them address the issues. That's their job!

Go into service mode by holding the up, right, and down buttons while powering on. Once it boots up, scroll to the Adjustment menu and hit enter, then scroll to head slant and hit enter, then scroll to head slant 2 and hit enter. It will print a a set of black lines, a set of magenta lines, and...