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Check to see if the media is lifting over the sensor when you get the error. If the media is not flat, it can give a false reading. Also check to see what is on the back liner, dark printing can trigger the sensor as well.

If it hasnt started transfering firmware you should be safe to try and restart. You may want to unplug the cutter for a few minutes and try again. Make sure you have the right port # per the instructions.

The only thing constant is change.... and change happens every day, most changes go off without a hitch, but no one is perfect. I am sorry, that you are having issues.

My guy here, says it should have beeped twice and then you power off and back on to finish firmware. So, hoping you are good to go.

Sorry, I have never done one on this cutter. We did one last week on a new Kona and it took maybe 5 minutes, seemed like a long time for firmware. You dont want to shut it off before it is finished...

Firmware is here: ftp://ftp.mutoh.com/Printer%20Information_Manuals/Ultima%20Cutters/Firmware/

support@mutoh.com, they will need your contact info and printer serial# Odd, from looking at the drawings, I dont see where there should be any grease anywhere near there.

NP, The dealer is always the first line of contact. Mutoh works with the dealers, dealers work with their customers. Kind of like when you buy parts for your car, you dont go back to the car manufacturer, you go to the dealer where you purchased the parts.

Good idea. The encoder is actually built into the motor. If he can see where the sensor errors with the flag he may be able to manually move the roller to have it make the sensor.

NP, I had to look this one up and first looked it up for an FII0. There are two sealed bearings (front and back) creating a saddle that this surface rides on. BTW, you dont want to disassembly any of this yourself, it takes some special fixtures to realign. So there should be no grease...

Apparently there is a flag sensor on the back of the carriage that senses the 'flag' (a raised ridge on the hold down roller assymbly) and compared that with an encoder count on the carriage motor. So while it may 'see' the flag, it senses that it is not the correct position. Obviously...

There has been a documented change in the cartidges (everyone is trying to contain costs) and apparently there have been some issues that have been resolved. There have been no announcements about a change in ink. If there are issues with the OEM cap and you are not getting satisfaction...

Here's the user's manual: ftp://ftp.mutoh.com/Printer%20Information_Manuals/Falcon%20Indoor/Manuals/ The date on this document is from 2000 It is an indoor printer that used the same head technology as the Falcon Outdoor series. I used to have 4100 that still prints to this day. My...

Abnormal condition in serial communication between junction board to controller board during printing operation. • Communication cable may be faulty. • F/W on controller board may be faulty. • MAIN board assy may be faulty. • Controller board assy may be faulty. So check the cables, reload...

Thanks, I believe the white and silver from Roland and Mimaki all come from Epson as well, at least the Eco versions.

It is a variation of the DX5. 360 per color is two channels of 180. 2 x 8 channel heads 8 color Mutoh builds the Epson large format printers for them, so we have access to the latest technology and more control over the head than other manufacturers. The 1618 and the 1608 uses the new...

Horizontal banding on solid colors is typically profile/temps or Page Feed adjust. Vertical banding can be Page Feed or head alignments.

BTW, Mutoh has been using those same heads (and some newer ones from Epson) for some time.

There are a number of ways. If you put tape down, you must raise and lower the media lever so that the printer will measure the 'new' width. The tape must be over the black stripe on the platen and must be white enough for the sensor to detect. You can right justifiy your media and turn...

NP, and no apologies necessary. Information is information I come from a chemistry and materials and testing background myself. Accelerating aging tests are typically used to check for chemical compatibility. http://en.wikipedia.org/wiki/Accelerated_aging So raising the temperature...