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Who replaced the print head? Move the carriage to the middle of the platen. Put the head on the high setting. Does the head look like it is sitting level in the carriage? Is it at the same level as the 2 ramps on the sides?

I found this out the hard way also. I updated a customers 1324X firmware and received the error from hell. Luckily I had a spare set of 220 cards with me. I did give the customer the option of upgrading to the 1 liter Hi Capacity system from Mutoh. This this is supported and will save money in...

Are you using original Mutoh Ink or another brand? If another brand which one?

I have seen this machine live and running. It is truly impressive. The automation to the capacity. On top of that the speed. Wait until you see the backlits. The color gamut is great. When you see the machine and how the ink works, you will understand why the ink cost is so low. PS. It is built...

First you should attach a syringe to the clear tubes that come from the pump. if you do not have a slitter you can attach to one and pinch the other off. Try pulling ink. Do you hear any slurping sound. If so the cap is the culprit. This is one of the most common issues. Most of the time I...

speak up, PLEASE

I was kind of thinking it might not be the correct location. My bad. I would try printing using the quality 2 high speed profile. Change it to unidirectional and see if that helps.

You will need to find out what he set the material thickness in service mode first. (i am assuming that he did not measure) You will want the user mode to match it. With this being said, it could be as simple as a feed adjust or heat settings. If you are printing on vinyl, use a Quality 4 high...

you need to make sure that you unplug the machine and then hit the power button 3 times. make sure there power to the system.

The head is probably gone. What ink are you running? I have not seen this on the 1624 with Mutoh ecosolvent.

has anyone done the alignments? If the bidirectional alignments are not done correctly, it can look noisy. Try printing in unidirectional and see if it looks better. It probably will. This will confirm the bidirectional s.

lets forget about the printing quality for now. You need to get ink to the head.I would use a syringe an pull from the 2 little hoses under the cap. see if ink pulls on all of the ink lines above the head. listen carefully for an air leak. i would guess this is the problem. either the cap is not...

try pulling ink from the little tubes that lead the waste container. if you hear suction when pulling, then your cap is not sealing. It could also be the damper.

I would turn the cutter off. see if this clears it.

I use polyester wipes with minimal Iso 99% alcohol.Wipe until it is dry. The Arizona has an anti static bar, so static is not an issue.

I have to ask why you did not look at the Mutoh ValuCut cutter? It will work great with the software and will also do the perf cut for individual stickers.

Have you tried printing this same image on another material? that looks like over spray. It looks like the head is gone or there is a lot of static.

please show banding pictures

they look like the were printed. UV printer with layers to build up. I have several customers that can do this desktop UV printers. I have done it on my Demo Mutoh 426UF

Try the pos pro LX. It is made for latex and cost less.