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Maybe it is just me but each time I try and use Digiprint in the USA for parts their website seems hard to navigate. Today I called and spoke to someone in sales who supplied me with the part number I needed but told me I could not order the part over the phone and instead order from their...

What style of clip to use to clamp off the cap top tube when doing a head soak. I have tired a metal paper clip and other things so I was wondering what everyone else is using so that the cleaning solution stays in the cap top? Thanks for your help. Jim

I am asking this question to see if there are different ways of pulling ink through the heads with the capping station in place under the heads. I have used this method many times but today for the first time I am having problems. My SP-300V no longer let's me know when an ink cartridge is...

Many users use OEM cap tops and others use after market cap tops and for a while I was having a problem with the after market cap tops sealing the head properly. After changing cap tops a few times I realized that the problem was not the after market cap tops!!! Now I replace just the two...

My SP-300V was printing fine yesterday and today I receive an error message that the printer is not connected. I have tired changing USB ports and restarting the computer without any success. Next I was going to order a new Belkin Pro Series USB 2.0 cable and see if that corrects the problem. I...

Both prints heads are less then a year old. I admit I do not use the printer everyday. But now I start and print each day just to keep the heads working properly. If I don't do this everyday the test prints show a lot of drop out. I have checked the capping station to make sure it is sealing...

I notice when I try to pull ink from the hoses under each cap top with my syringe slowly there seems to be a back pressure and not much ink is coming out into the syringe. I can feel this pressure almost like a vacuum type of pressure. What would cause this to happen? I have the heads lowered...

I am having a problem with my M&Y head. The magenta color prints perfect but I cannot get the Yellow to print. I have changed both cap tops along with the yellow damper. I pulled the yellow from the cartridge to the damper with a syringe and it filled up the damper. I have also tried pulling...

I have a Roland SP-300V Not sure which adjustment to make! Thanks for your help. Jim

I have a Roland SP-300V Not sure which adjustment to make! Thanks for your help. Jim

Changed print head and installed with no problem. I also put cleaning solution on the head first following the directions that came with the head. I have not yet done all the adjustments to the head because when I tried a test print first nothing printer or I should say very little printed...

I was trying to find someone to service my Roland Versamm and a friend told me to call James McGill who is located in KY. (270) 243-0599 I am located on the West Coast of Florida but I gave call him anyway just to see if he could help me. This tech services printer from Texas to Florida!! He...

My version of X-8 had been working well in the past few weeks but today when using it for a few hours designing it keeps giving me an error message which say's Corel X-8 has stopped working and will down shut down. I am not sure if maybe an update downloaded and has once again screwed something...

While adjusting each head so that it is horizontally to the Carriage Base I ran into a problem. The screw that holds one of the heads in place has gaulling on the threads when I checked it so it won't tighten down properly. This is the screw that is close to the front of the printer. I have an...

I have a SP-300V and I use CorelDraw X-8 and all my images are in vectors. I have double checked my images to make sure the cut contour magenta color is only around the outside of the image but it appears that VersaWorks is seeing a hairline red outline around the fonts and everything else in...

I have the printer controls set to delete files or jobs once they are printed. I thought the image was simply deleted which is what I wanted but today I made a few changed to the original image in CorelDraw and send back in the A quench file for Versaworks and it printed out the file I thought...

I use Orafol 3640 G and I downloaded the profile but I was wondering what other profiles might also work just as well or even better. Thanks Jim

I downloaded a profile from Orafol for 3640-G and each time I try to download from my desktop into Versaworks I receive this message, This media file includes a profile that cannot be used with the ink type of the current printer setting. I am using Eco-Sol MAX inks. Versaworks is set to...

I purchased four New ribbon cables for my SP-300V but the new ones are 13 1/2" long and the original cables are 7 1/8" long Using the New longer cables makes it very hard to get the plaster cover over them. I have checked a few suppliers but they all seem to have the newer longer ribbon...

The F-2 fuse on the SP-300V is 1.6 amp. My question is an 1.6 amp fuse from an auto parts store the same being that it's only for 12 volts? or am I looking for a 1.6 amp fuse for 120 volts? The fuse is blown because when the new print head did not print I started checking the ribbon cables...