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Is that the PC board on top of the printer carriage? If yes, I bought one from sign-in-china.com a couple of years ago and had it work fine. I don't recall the price but it was US $~150 at the time. Piece of cake to change but be sure you have the ribbon cables to the print heads connected...

Go to a paint store. Get a bunch of gray paint chips. Scan them. Import the scans into a file using CorelDraw, Adobe Illustrator, etc. use the colo pick function to add colors to your pallets. Adjust brightness as needed.

If you prefer they take their business elsewhere, lead them to do just that. Don’t lie, be truthful in a tactical way. Example, “Under present circumstances, we can’t take your work right now. Suggest you go visit XYZ shop. They can likely help you more than we can at this time. Apologies and...

-suggest you establish a relationship with a current embroidery shop to get wholesale pricing and from there see how much is involved from a sales/customer satisfaction (and customer demand) point of view. There is WAY MORE to learn about the ins/outs/process limitations of embroidery than...

My Dad was in the car (small) business in the north. He looked forward to the first snow and the first real cold snap. Lots of "totals" in the first snow and lots of failures to start in the cold meant spikes in sales.

Before you give up, try installing and setting up a new head. They're about US $550 + shipping from sign-in-china.com I've changed heads several times. It's TEDIOUS but a small investment compared with the cost of a machine and discarding it.

I don't need one but am interested if you sold it...

Sounds like an electrical problem in the circuitry that lowers the blade. As it has a variable force, it would be reasonable to assume it's an electromagnetic apparatus that gets a varying voltage. My XC-540 has a print-then-cut (later) malfunction where the cut contour is displaced a few mm...

I can't speak for DX5 print heads but have learned DX4 will not sustain any "high" pressure at all. A tech told me don't exceed 1 lb of pressure. While not the same unit, companies often build on previous technology and perhaps the DX5 will fail easily from too much pressure... Just $0.02...

Import their color source into CorelDraw (or whatever) and use a color pick to apply it to the objects needed. Then also add to your T/Cs something to the effect of "absolute color match is NOT guaranteed".

Have had similar issues with my XC-540 but my cut contour is off by a much smaller margin. It worked fine until one day it didn't. It was not a case of an error that kept getting worse and worse. I saw the voltage on my machine (section 4-9 of ROLAND SERVICE NOTES) was in error but the TOOL...

Please leave a post of what you concluded/fixed it with.

If it were a Roland (know nothing about Mimaki) I'd say clean the encoder strip from end to end.

He's on his way to sticking you with a big sale that you won't get paid for. Hence forth, always give him a quote and under terms specify PAYMENT IN ADVANCE. If he questions it, tell him your "accountant" demands it (even if YOU are the accountant).

Wondering if your difficulties with registration points is the actual cut line/contour is not where it's placed in the artwork... I have this and have found the specified voltage in the check is off (in error). I looked into adjusting it but the material around the adjustment device is brittle...

Did you get any satisfaction with head soaking?

Did you get this resolved? Is the black printing on top of the other colors? (info @ progspec.com [no spaces])

My printer/computer function just fine and not connected to the 'net. I don't need to change anything and I don't need an interruption and thus don't risk any updates... $0.02

Looks like a classic cap top problem. Change cap tops and springs. Use the genuine Roland cap tops, not the knock-offs. Yeah, the knock-offs are MUCH cheaper but look at all the trouble they can be.

The solid stripes of cyan and magenta happen with a blown printer carriage circuit board (on top of the print head carriage). Been there. Done that. EXCEPT, I don't remember if they print during a print test so maybe not. That is $~150 and you can do the change yourself. Have you been...