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I have 2 types of customers, the ones that ask if the site is SSL secure and in PCI compliance before ordering and the ones that send their card number, expiration date, and CCV in a plain text, unencrypted email. I delete those emails after I swear!

Calculus.

Yeah that happens when there is a short in the head circuit so a dirty cable can totally cause it. Sounds like you got it figured out!

We switched to Google a few months ago and it's really good at filtering spam and keeping the good emails. I just wish the interface wasn't so wonky.

If you do email marketing and get enough complaints, you can be black listed which is then used in email filtering programs. Some companies just set their spam filters too high and miss important emails too.

Are you guys getting any NCU errros? I've seen the UJV and JV 100 series do funky things when there is an NCU error.

What does your nozzle check look like? Have you changed dampers within the last year to year and a half? Your issue sounds like it could be a little different. If it's printing passes of magenta over everything, it could be electrical. Post a picture.

The cap top is probably dried out. I'd pop one of those in and flush the pump lines just to be sure they aren't clogged.

You should be able to pull the air out with the syringe under the cap so something has to be up. Make sure you clog the second line when pulling from below the cap top so you don't pull air up from the other line. I usually fold it and put some tape around to clog it off and then pull from the...

I am left handed and use my right hand on the mouse. It's just how I learned.

Take a look at page 156 in the user manual. There is a section called P/C SCALE ADJUST that adjusts the print/cut alignment over a distance so it stays consistent.

When you changed the ink lines, how did you fill them? Manually with a syringe or using the machine's ink fill function? Is there ink currently in the black lines?

If none of the channels fill then yes it could be the pump. Usually I start with a cap top first and flush the lines to make sure they aren't clogged. The pump is usually the last part as it fails the least.

It looks like you're designing in RGB which isn't totally wrong or anything but it does mean you're going to be able to select colors in your design software that simply aren't going to print perfectly on a CMYK printer. Basically, the colors you chose are out of gamut for your machine.

No. You could but it would be a lot of work. If you take the left cover off and move the head all the way to the left of the machine, you can get a decent look at the bottom of the head.

When you checked the pressure, was is sitting at a fairly stable number or was it moving around a lot? Sometimes it can be 'in range" but fluctuating too much.

When you change dampers on this machine, a single hard cleaning should fill the lines 100% with no air. If you struggled to get the air out, I'm thinking the maintenance station isn't working 100%. Since it's new that points me to the head having ink build up where it seals with the cap top so...

You can replace the card reader and that works a lot of the time. I also see people get bad cards from Mutoh and aftermarket ink suppliers all the time. If you are using OEM inks, your supplier should be able to get you new ones. If you are using aftermarket, it depends on the company.

Solvent printers can print on pretty much anything that doesn't have an aqueous coating on it. Obviously you want to test it before long runs. Talk to a supplier. They'd be happy to recommend some materials to test out.

Good advice from everyone above. Another good way to test this out it to simply do a damper swap. Put the magenta damper in the yellow position and vice versa and then run a cleaning cycle. Print a nozzle check and see what happens. If the magenta prints fine in the yellow position and yellow...